Nicole Wagner
New York,NY
Summary
Empathetic and dedicated Care Provider with excellent organizational and multitasking abilities gained during extensive senior adults. Offering history of working well with team members and administrators. Naturally lifts clientele with experience in retail sales, that has allowed the opportunity to grow and further my knowledge of people skills and providing excellent customer service. A hardworking and dependable worker seeking an entry-level position that will allow me to utilize and build on my present experience. Friendly Receptionist with background in various office settings. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
4
4
years of professional experience
Work History
Receptionist
Premier Home Health Care Services Inc
10.2023 - Current
- Handled assignments independently with good judgement and critical thinking skills.
- Built rapport with patients and home attendants to promote the company's mission and values.
- Direct calls to various departments such as Intake, payroll, human resources, coordination, health first, administration and more.
- Greeting visitors with enthusiasm and delivering excellent customer service along with ensuring calls were screened and forwarded to the right department.
- Handling queries and complaints via phone, email and general correspondence.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handling transcription, printing, photocopying and faxing.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Maintained visitor log for entering and leaving facility for security purposes.
Adult Care Provider
A&J Staffing
02.2021 - Current
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with personal hygiene tasks, maintaining dignity and respect while promoting self-care abilities when possible.
- Observed self-administration of medications to adhere to medication regimen.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Monitored clients' overall health and well-being and noted significant changes.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Customer Service Representative
David's Bridal
03.2022 - 07.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Increased efficiency and team productivity by promoting operational best practices.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Supports the welcome desk, cash wrap, system/process, inventory management and daily routines to ensure the store is foundational excellent.
- Support inventory management by processing orders, receiving, and ensuring first quality standards for all merchandise.
- Work to achieve all daily, weekly, and monthly routines and tasks while planning time effectively(prioritizing).
Dress Specialist
David's Bridal
03.2022 - 07.2023
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Monitored customers for signs of security concerns and escalated issues to management.
- Welcomed guests and offered quick assistance to handle diverse needs.
- Used POS system to scan customer purchases, calculate prices, and process transactions.
- Maintained knowledge of current and future promotions to provide accurate service and inform customer purchasing decisions.
- Sell bridal parties, flower girls, mothers of the bride/groom, quinceañera Damas, prom customers, and other special occasion dresses by assisting with selection, providing fitting room assistance, and promoting all alteration services.
Sales Associate
Gap
10.2019 - 04.2021
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Used in-store system to locate inventory and place special orders for customers.
- Welcomed guests and offered quick assistance to handle diverse needs.
- Used POS system to scan customer purchases, calculate prices, and process transactions.
- Consistently organized and restocked display racks to keep the store ready for customer needs.
Education
High School Diploma -
Ferrini High School
Medellin, Colombia06.2019
Skills
- Customer Service Excellence Computer Literacy
- Bilingual (fluent in both English and Spanish)
- Computer Skills- Expert
- Microsoft Office- Expert
- Google Suite- Expert
- Fast Learner- Expert
- Leadership- Expert
- Ability to Multitask- Expert
- Communication Skills- Expert
- Customer Service- Expert
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Receptionist
Premier Home Health Care Services Inc
10.2023 - Current
Customer Service Representative
David's Bridal
03.2022 - 07.2023
Dress Specialist
David's Bridal
03.2022 - 07.2023
Adult Care Provider
A&J Staffing
02.2021 - Current
Sales Associate
Gap
10.2019 - 04.2021
High School Diploma -
Ferrini High School
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