Nicole Wagner
West Seneca,NY
Summary
Dynamic professional with extensive experience at BestSelf Behavioral Health, excelling in customer service and office administration. Demonstrated ability to manage sensitive information, streamline office operations, and foster strong customer relationships. Skilled in supply management and clear communication, contributing to enhanced workplace efficiency and client satisfaction.
Overview
10
10
years of professional experience
Work History
Office Manager
BestSelf Behavioral Health
03.2022 - 06.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
Insurance Verification Specialist
BestSelf Behavioral Health
06.2020 - 03.2022
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Senior Customer Service Representative
BestSelf Behavioral Health
09.2019 - 06.2020
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
Customer Service Representative
BestSelf Behavioral Health
06.2018 - 09.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Barista/Cashier
Target
06.2014 - 03.2018
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
High School Diploma -
Cleveland Hill High School
Cheektowaga, NYSkills
- Customer service
- Organizational skills
- Office administration
- Supply management
- Clear oral/written communication
- Employee training
Timeline
Office Manager
BestSelf Behavioral Health
03.2022 - 06.2024
Insurance Verification Specialist
BestSelf Behavioral Health
06.2020 - 03.2022
Senior Customer Service Representative
BestSelf Behavioral Health
09.2019 - 06.2020
Customer Service Representative
BestSelf Behavioral Health
06.2018 - 09.2019
Barista/Cashier
Target
06.2014 - 03.2018
High School Diploma -
Cleveland Hill High School
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