Nicole Wagner
New York,USA
Summary
Experienced and dedicated Care Provider with strong organizational and multitasking abilities gained from working extensively with senior adults. Proven track record of effective collaboration with team members and administrators to ensure top-quality care. Leveraging my background in retail sales, I have developed exceptional people skills and excelled in providing excellent customer service. Seeking an entry-level position to utilize and further develop my existing experience. With a friendly demeanor and a background in diverse office settings, I excel at handling multiple tasks simultaneously with exceptional time management skills and a resourceful approach.
Overview
5
5
years of professional experience
Work History
Staffing Coordinator
Premier Home Health Care Services
12.2024 - Current
- Built rapport with patients and home attendants to promote the company's mission and values
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
- Enhanced patient satisfaction by providing compassionate care and addressing individual needs.
- Maintained confidentiality of sensitive personal information following HIPAA guidelines strictly while managing records both physically and digitally.
Adult Care Provider
A&J Staffing
02.2021 - Current
- Laundered items, changed sheets and made bed to keep patients' bedroom clean
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Assisted with personal hygiene tasks, maintaining dignity and respect while promoting self-care abilities when possible
- Observed self-administration of medications to adhere to medication regimen
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities
- Monitored clients' overall health and well-being and noted significant changes
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping
Receptionist
Premier Home Health Care Services Inc.
10.2023 - 12.2024
- Handled assignments independently with good judgement and critical thinking skills
- Direct calls to various departments such as Intake, payroll, human resources, coordination, health first, administration and more
- Greeting visitors with enthusiasm and delivering excellent customer service along with ensuring calls were screened and forwarded to the right department
- Handling queries and complaints via phone, email and general correspondence
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
- Handling transcription, printing, photocopying and faxing
- Restocked supplies and submitted purchase orders to maintain stock levels
Dress Specialist
David's Bridal
03.2022 - 08.2023
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Welcomed guests and offered quick assistance to handle diverse needs.
- Used POS system to scan customer purchases, calculate prices, and process transactions.
- Maintained knowledge of current and future promotions to provide accurate service and inform customer purchasing decisions.
- Sell bridal parties, flower girls, mothers of the bride/groom, quinceañera Damas, prom customers, and other special occasion dresses by assisting with selection, providing fitting room assistance, and promoting all alteration services.
Sales Associate
Gap
10.2019 - 04.2021
- Educated clients on current promotional offerings and products using persuasive selling tactics
- Used in-store system to locate inventory and place special orders for customers
- Welcomed guests and offered quick assistance to handle diverse needs
- Used POS system to scan customer purchases, calculate prices, and process transactions
- Consistently organized and restocked display racks to keep the store ready for customer needs
Education
High School Diploma -
Ferrini High School
06.2019
Skills
- Customer Service Excellence
- Computer Literacy
- Bilingual (fluent in both English and Spanish)
- Computer Skills
- Microsoft Office
- Google Suite
- Fast Learner
- Leadership
- Ability to Multitask
- Communication Skills
- Customer Service
- Strong organization
Timeline
Staffing Coordinator
Premier Home Health Care Services
12.2024 - Current
Receptionist
Premier Home Health Care Services Inc.
10.2023 - 12.2024
Dress Specialist
David's Bridal
03.2022 - 08.2023
Adult Care Provider
A&J Staffing
02.2021 - Current
Sales Associate
Gap
10.2019 - 04.2021
High School Diploma -
Ferrini High School
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