Nicole Walker
Cincinnati,OH
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Well organized, attentive to detail and vigilant in achieving safety and cost reduction objectives. Results-driven and resilient in developing teams while improving processes and increasing productivity.
Overview
10
10
years of professional experience
Work History
Operations Manager
U.S. Bank
07.2021 - Current
- Managing exempt and non-exempt employees
- Developed systems and procedures to improve operational quality and team efficiency.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Working in fast past environment and leading projects to help increase efficiency in processing.
- Led team to achieve highest daily deposit of 272k items totaling over $5 billion.
- Deposited over 200k items per day for eleven days in one month.
- While improving quality of our work ensuring daily and long-term goals are achieved
- Generating daily reporting of deposit for customer.
Production Supervisor
U.S. Bank
07.2017 - 07.2021
- Implementing operational policies including new process to for imaging remittances from customers. Which required communicating and collaborating with IT groups.
- Work with our compliance team to enforce requirements set by U.S. Bank
- Develop and prepare deposit, monitoring of our deposit system.
- Creating solutions to problems with unique circumstances.
- Overseeing 14 direct reports involving career paths and leadership development of full-time employees
- Performed required duties from customer with limited staffing without effecting quality.
- Successfully completing major peak during pandemic with limited staffing.
- Resolved issues quickly to maintain productivity goals.
- Coordinated with other departments to maintain smooth and efficient product flow
Work Coordinator D/E/F
U.S. Bank
11.2013 - 07.2017
- Managed time efficiently in order to complete all tasks within deadlines.
- Monitoring workflow and preventing any bottle necking from occurring
- Providing excellent service to customer
- Driven by fast-paced environment that provides ability for advancement.
- Utilizing communication and leadership skills to motivate team while meeting daily goals.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Associate of Arts - Business
University of Phoenix
Tempe, AZ2012
Skills
- Leadership
- Teamwork
- Problem Solving
- Multi-tasking
- Organizational skills
- Inventory Control
- Business Intelligence
- Productivity Improvement
- Interpersonal Communications
- Operation Monitoring
Timeline
Operations Manager
U.S. Bank
07.2021 - Current
Production Supervisor
U.S. Bank
07.2017 - 07.2021
Work Coordinator D/E/F
U.S. Bank
11.2013 - 07.2017
Associate of Arts - Business
University of Phoenix
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