Nicole Walker

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.

• Served as liaison between front-of-house staff and backstage crew, ensuring smooth communication and cooperation during live events.
• Trained new backstage crew members on proper techniques and protocols, enhancing team performance levels.
• Supervised load-in/load-out procedures for touring shows, ensuring minimal delays between venue turnovers.
• Established strong working relationships with all departments involved in the production process, fostering teamwork and collaboration.
• Established team priorities, maintained schedules and monitored performance.

• Managed customer accounts and customer relationships

• Analyzed sales data to identify trends and make recommendations for improvement.

• Implemented customer loyalty programs to increase customer retention.

• Held daily check-ins with team members to set objectives and monitor progress.

• Applied different approaches to changing work demands and to meet sales challenges.

• Built partnerships with third-party vendors to expand sales opportunities.

• Managed sales team to consistently achieve growth and hit sales targets.

• Managed customer accounts and customer relationships
• Analyzed sales data to identify trends and make recommendations for improvement
• Implemented customer loyalty programs to increase customer retention
• Held daily check-ins with team members to set objectives and monitor progress
• Applied different approaches to changing work demands and to meet sales challenges
• Built partnerships with third-party vendors to expand sales opportunities
• Managed sales team to consistently achieve growth and hit sales targets.

• Managed customer accounts and customer relationships
• Participated in customer meetings and worked closely with team to resolve customer satisfaction issues
• Held daily check-ins with team members to set objectives and monitor progress
• Enforced safety, health, and security rules
• Planned and prepared work schedules and kept records of employees' work schedules and time cards
• Assigned employees to specific duties
• Performed work activities of subordinates, such as cleaning, and organizing shelves and displays and selling merchandise.

• Managed customer accounts and customer relationships
• Trained customer service representatives on customer service standards, policies, and procedures
• Developed new hires by coaching and evaluating employee performance
• Increased accuracy and efficiency of customer service department by recommending vital changes
• Administered training and development programs to increase overall job performance
• Resolved escalated complaints and answered questions regarding policies and procedures.

• Managed customer accounts and customer relationships
• Trained customer service representatives on customer service standards, policies, and procedures
• Developed new hires by coaching and evaluating employee performance
• Trained employees in job-specific tasks and evaluated continuing education needs to improve team performance
• Administered training and development programs to increase overall job performance
• Recruited and trained employees, fostering customer service mission and objectives
• Managed customer service staff by communicating expectations and monitoring and analyzing results
• Interacted with customers to quickly handle escalated queries and complaints
• Maintained customer satisfaction by gathering actionable insights and offering solutions.

• Trained customer service representatives on customer service standards, policies, and procedures
• Developed new hires by coaching and evaluating employee performance
• Trained employees in job-specific tasks and evaluated continuing education needs to improve team performance
• Administered training and development programs to increase overall job performance
• Recruited and trained employees, fostering customer service mission and objectives
• Managed customer service staff by communicating expectations and monitoring and analyzing results
• Interacted with customers to quickly handle escalated queries and complaints
• Maintained customer satisfaction by gathering actionable insights and offering solutions.