Summary
Overview
Work History
Education
Skills
Attachments
Professionalreferences
Certification
Timeline
Generic

Nicole Walker

Hiram,GA

Summary

Dedicated administrative professional with successful experience in fast-paced office and remote settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Production Assistant

T&T Uniforms
01.2024 - Current
  • Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
  • Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
  • Maintained a safe and clean work environment, contributing to overall team productivity.
  • Reduced production errors through close attention to detail and thorough quality control checks.
  • Assisted in producing high-quality products by adhering to strict manufacturing standards and protocols.
  • Facilitated clear communication between departments, ensuring smooth production operations.
  • Supported on-time project completion by effectively prioritizing tasks and managing workflow.
  • Improved inventory management by accurately tracking materials usage and updating records accordingly.

Service Manager

Bestech Mechanical Services
11.2022 - 01.2024
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
  • Monitored service staff performance and provided feedback for improvement.
  • Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
  • Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.

Front Desk Medical Receptionist

West Ga Family Medicine
08.2022 - 11.2022
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
  • Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
  • Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
  • Provided administrative support to medical staff, assisting with various clerical tasks as needed.

Administrative Assistant

Reliant Ministries
01.2021 - 04.2022


  • Worked to alleviate staff overload by handling various interactions with third-party companies and guests
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.

Education

High school -

McEachern High School
Powder Springs, GA

Certificate - Mental Health Coaching

Liberty University
Lynchburg, VA
08.2024

Skills

Meeting deadlines

Production Support

Verbal and written communication

Administrative Support

Telephone Etiquette

Order Expediting

Flexible and Adaptable

Attention to Detail

Effective Multitasking

Customer Service

Schedule Coordination

Continuous Improvement

Attachments

letters of recommendation

Professionalreferences

  • Pastor Bill Sizemore, Reliant Ministries, 678-545-8535
  • Kim Sizemore, Office Manager, Reliant Ministries, 770-940-3993

Certification

  • Certified Mental Health Coach, Never Alone Ministries - Current

Timeline

Production Assistant

T&T Uniforms
01.2024 - Current

Service Manager

Bestech Mechanical Services
11.2022 - 01.2024

Front Desk Medical Receptionist

West Ga Family Medicine
08.2022 - 11.2022

Administrative Assistant

Reliant Ministries
01.2021 - 04.2022

High school -

McEachern High School

Certificate - Mental Health Coaching

Liberty University

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Nicole Walker