Nicole Walker
Katy,Texas
Summary
I demonstrate the ability to creatively resolve complex issues, resulting in great customer experience. I am able to be agile and nimble when my department and business needs. I have a strong communication and listening skills. I am able to work well independently and contribute positively to a team. I have a fast task approach with great prioritization and attention to detail.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Hand & Stand Massage & Facial Spa
02.2025 - Current
- Greet and check in clients, ensuring a warm and welcoming environment.
- Schedule and manage appointments while maintaining a high volume of phone calls.
- Train and mentor new front desk associates on company systems, policies, and customer service standards.
- Provide attentive customer service, build lasting relationships, and address client questions.
- Led team in achieving operational efficiency through process enhancements and workflow optimization.
- Mentored junior staff, fostering skills development and improving overall team performance.
- Collaborated with management to implement strategic initiatives that enhanced customer satisfaction.
- Analyzed data trends to inform decision-making and improve service delivery practices.
- Developed training programs for new employees, ensuring adherence to company standards and policies.
- Conducted regular performance evaluations to drive accountability and enhance team productivity.
- Resolved customer inquiries through multiple channels, ensuring timely and effective communication.
- Managed customer accounts, updating information and processing requests accurately.
- Trained new representatives on company policies and customer service best practices.
- Identified recurring issues in customer feedback, proposing solutions to improve service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Creative Director
KoldGreedy Entertainment
06.2020 - Current
- Direct product design, including selection of color schemes, typography and graphic elements ensuring consistency with brand vision
- Manage the production process from initial concept to the final product, collaborating with vendors and suppliers to maintain quality
Accounts Receivable
Bobcat Central
01.2020 - 06.2020
- Maintain bookkeeping, databases, and spreadsheets, updating information as needed
- Communicate with previous clients and customers to request payment and arrange payment plans
- Create reports and balance sheets that document overall profits and losses
- Post customer payments by recording cash, check and credit card transactions
Front Desk Receptionist
Ford
06.2017 - 01.2020
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated appointment scheduling for service departments, optimizing workflow and minimizing wait times.
- Maintained accurate records of visitor logs and guest interactions using digital management systems.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected service deposits, fees, and payments.
- Maintained confidentiality of sensitive data to protect customer and business information.
Education
High School Diploma -
Plaza Robles High School
Stockton, California01.2011
Skills
- Microsoft Office
- Microsoft Outlook
- Internet
- Excel
- Ability to work efficiently in high pressure environments
- Teamwork and collaboration
- Scheduling & Customer Service
- Appointment scheduling
- Customer relationship management
- Performance evaluation
- Customer service excellence
- Team leadership
- Communication skills
- Time management
- Record keeping accuracy
- Solid computer literacy
Timeline
Assistant Manager
Hand & Stand Massage & Facial Spa
02.2025 - Current
Creative Director
KoldGreedy Entertainment
06.2020 - Current
Accounts Receivable
Bobcat Central
01.2020 - 06.2020
Front Desk Receptionist
Ford
06.2017 - 01.2020
High School Diploma -
Plaza Robles High School