Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Wallace West

Henderson,NV

Summary

Seeking a challenging position where I can utilize my experience in management and customer service to contribute interpersonal skills and leadership to the benefit of the organization. Versatile Management Analyst with advanced knowledge of financial, business development and operational areas. Steps into new areas with adaptable approach. Practiced project manager and problem-solver. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

Management Analyst

UMC Hospital
05.2023 - Current
  • Analyzes data and makes recommendations regarding such matters as organizational structure, team and quality improvement alternatives, budget development and administration, facilities productivity, operational procedures, utilization management and policy and procedure development and implementation
  • Confers with management and operational staff and assists in implementing changes resulting from studies, analyses and quality improvement initiatives
  • Represents management in meetings with other departments, representative from governmental, community, business, professional and public agencies, and the public
  • Provides liaison and staff support to a variety of committees, commissions and project teams
  • Prepares a variety of technical, statistical and narrative reports, correspondence and other written materials
  • Compiles and maintains statistical databases related to program activities
  • Monitors compliance with guidelines/regulations and prepares proper responses as required
  • Demonstrates sophisticated knowledge of various computer software programs (e.g
  • Spreadsheet, word processing, database, graphing, and presentation)
  • Assists other staff with such programs as required
  • Demonstrates ability to coordinate activities and gather information between departments in creating reports
  • Provides objective suggestions for improvement in departmental processes and procedures
  • Conducts meetings and in-service training sessions for department and organization staff as required
  • Researches information and performs special projects for department management and administrative staff.
  • Produced detailed and relevant reports for use in making business decisions.
  • Provided expert guidance on best practices, resulting in improved overall organizational effectiveness.
  • Evaluated current processes to develop improvement plans.
  • Facilitated workshops and training sessions to enhance employees' understanding of new methodologies and techniques in management analysis.
  • Reduced costs for the organization by identifying areas of improvement and recommending cost-saving measures.
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased productivity.

Inventory Control Specialist

UMC Hospital
09.2022 - Current
  • Maintains records of items including monitoring stock levels, receipt variance, assisting in determining par level minimums and maximums
  • Inputs and retrieves data; records all inventory items into database; maintains computerized records of materials, supplies and equipment
  • Adds new item bin locations and updates old information; maintains inventory count of items and prepares location files
  • Performs inspections to identify expired product and utilize the first in first out method for stock rotation
  • Checks existing inventories for current levels, discrepancies and existing inventories of supplies
  • Provide follow up for urgently needed or out of stock items
  • Creates and provides reports as needed to department management staff or other requesting departments in areas of Inventory Management
  • Performs daily cycle counts to verify inventory; performs physical inventory as directed by management
  • Maintains accurate inventory by researching possible errors, mistakes or system problems
  • Maintains warehouse space allocation and inventory locator system, as well as product identification labels
  • Assist in resolution of problems in connection with shortages, damaged merchandise, or goods that do not conform to purchase order specifications
  • Communicates critical or potential shortages or outages
  • Works with Buyers, Value Analysis Facilitator and respective departments and to utilize suitable replacements
  • Communicates packaging, quantities or any changes in materials, supplies or equipment to Purchasing
  • Creates requisitions for Storeroom and Surgical Services
  • Actively participates to resolve any supply-related discrepancy between Materials Management, the Operating Room and/or Sterile Processing
  • Works collaboratively with Materials Management and Surgical Services staff to maintain the inventory control system (ensure accuracy of product line, proper level of stock, rotation of product, accuracy of inventory charging)
  • Maintains inventory levels based on current usage and par levels set by Surgical Services Materials ICS & Storerooms ICS.
  • Unloaded shipments, reviewed merchandise, and tracked paperwork.
  • Improved stock visibility by maintaining up-to-date records of product locations within the warehouse, enabling quicker retrieval times.
  • Collaborated with purchasing department to ensure timely delivery of products, thereby minimizing stockouts and lost sales opportunities.
  • Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
  • Supported company's financial goals by closely monitoring product turnover rates and adjusting inventory levels accordingly.

Purchasing Coordinator

Encompass Health Rehabilitation Hospital
07.2022 - 09.2022
  • Maintain a daily rental equipment log
  • Forwards all invoices to accounts payable for timely processing
  • Negotiates prices and contracts with outside vendors as required
  • Orders medical and clinical supplies for the hospital
  • Oversees the purchase order process for hospital and post-surgical supplies
  • Ensures all required documentation and inventory logs are maintained in accordance with policy
  • Performs and participates in the physical inventory as required by hospital policy
  • Maintain and manage purchasing process to ensure that par levels are consistently met
  • Works collaboratively with Materials Management and Surgical Services staff to maintain the inventory control system (ensure accuracy of product line, proper level of stock, rotation of product, accuracy of inventory charging)
  • Manages inventory to optimize the cost of supplies and equipment
  • Organizes, plans, and manages time effectively to complete assignments
  • Stocking of all supplies for the clinical and nursing rooms
  • Coordination with other departments during daily Ops Meetings
  • Unloads pallets.
  • Performed monthly reconciliation of open purchasing orders.
  • Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.
  • Enhanced procurement efficiency by streamlining purchasing processes and implementing cost-saving strategies.
  • Negotiated favorable pricing with suppliers, resulting in significant annual savings for the company.
  • Maintained complete documentation and records of all purchasing activities.
  • Recommended metrics for product availability, costs, and delivery to advance business objectives.
  • Developed strong relationships with key suppliers, fostering trust and collaboration that enabled successful negotiations.
  • Demonstrated strong analytical skills by effectively managing complex data sets related to supplier performance metrics and spend analysis reports used in decision making.

Inventory Management Specialist

Advanced Prosthetics And Orthotics
11.2019 - 04.2020
  • All aspects of inventory control: including, sending and receiving of all packages
  • Maintaining all relevant inventory paperwork and entering accurate inventory data in computer system
  • Preparing and generating reports
  • Order and track inventory on hand
  • Work closely with vendor outside sales representatives
  • Ordering of surgical and post-surgical supplies for patient care
  • Inventory auditing
  • Informing patients of ETA of their items
  • Checking patient insurance benefits and scheduling patients
  • Submitting insurance authorizations
  • Faxed, copied, and scanned appropriate documents and operated a multi-line phone system
  • Safeguarded patient privacy and confidentiality
  • Answered and directed incoming calls, provided information, and handled patient inquiries.
  • Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
  • Completed stock inventories to identify and address issues negatively impacting controls.
  • Supported company-wide sustainability initiatives by identifying opportunities for reducing waste in inventory management processes and implementing appropriate solutions.
  • Established protocols to use for inventory control and management, streamlining internal process.
  • Developed and implemented strategies to keep stocks organized and reduce excess inventory.
  • Minimized stockouts by diligently tracking reorder points for critical items and promptly placing orders as needed.

Inventory Control Specialist

Chanel Inc.
06.2019 - 11.2019
  • Processing outgoing shipments
  • Maintaining large volumes of incoming merchandise
  • Inventory auditing and biweekly category cycle counts, ensuring inventory is properly accounted for and documented via tracking
  • Processing of incoming and outgoing corporate and client transfers
  • Assist in accurate placement and distribution flow of over $2M worth of product daily.
  • Unloaded shipments, reviewed merchandise, and tracked paperwork.
  • Improved stock visibility by maintaining up-to-date records of product locations within the warehouse, enabling quicker retrieval times.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Performed data entry and completed proper paperwork.
  • Completed daily cycle counts to maintain accuracy of records.
  • Audited and corrected discrepancies in inventory numbers.
  • Coordinated cross-functional teams during physical inventories, ensuring accurate counts while minimizing disruption to daily operations.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.

Inventory Management Specialist

Advanced Prosthetics And Orthotics
01.2018 - 06.2019
  • All aspects of inventory control; including, sending and receiving of all packages
  • Maintaining all relevant inventory paperwork and entering accurate inventory data in computer system
  • Preparing and generating reports
  • Order and track inventory on hand
  • Work closely with vendor outside sales representatives
  • Ordering of surgical and post-surgical supplies for patient care
  • Inventory auditing
  • Informing patients of ETA of their items
  • Checking patient insurance benefits and scheduling patients
  • Submitting insurance authorizations
  • Faxed, copied, and scanned appropriate documents and operated a multi-line phone system
  • Safeguarded patient privacy and confidentiality
  • Answered and directed incoming calls, provided information, and handled patient inquiries.
  • Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
  • Completed stock inventories to identify and address issues negatively impacting controls.
  • Supported company-wide sustainability initiatives by identifying opportunities for reducing waste in inventory management processes and implementing appropriate solutions.
  • Established protocols to use for inventory control and management, streamlining internal process.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.

Family Services Specialist

State Of Nevada Division Of Welfare And Supportive Services
01.2017 - 04.2017
  • Customer service and computer skills
  • Explaining Federal and state laws and regulations to customers applying for benefits.
  • Ensured compliance with state regulations by maintaining accurate documentation and timely reporting for all cases managed.
  • Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
  • Documented data and completed accurate updates to case records.

Field Service Technician II

State Of Nevada DMV
09.2015 - 01.2017
  • Customer service and computer skills
  • Cash handling
  • Explaining State of Nevada law and regulations to customers coming in to the DMV to apply for Driver’s Licenses, vehicle registration, etc
  • Explaining the differences between our state requirements and other.
  • Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.

Sales Support Manager

Pep Boys Automotive
10.2007 - 06.2012
  • Key Carrier, cash handling, bank runs
  • I had alarm and safe codes, opening and closing the store alone
  • Making Plano grams and all store resets
  • All aspects of inventory control; including, sending and receiving of all trucks, maintained all relevant inventory paperwork and entered accurate inventory data in computer system
  • Prepared and generated reports, ordered and tracked inventory on hand, conducted training of personnel on inventory control procedures and policy
  • Making store numbers and percentages daily
  • Disciplining and commending employees and conducting store and staff meetings, writing employee schedules, etc
  • Conducted interviews and processed new hires for the company.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Developed comprehensive training materials and conducted workshops to improve the skills and knowledge of the sales support staff.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.

Education

Environmental Science -

UNLV
Las Vegas, NV
01.2006

Advanced high school diploma -

Foothill High School
Henderson, NV
01.2005

Skills

  • Policy analysis
  • Business Analysis
  • Data Collection
  • Client Relationship Management
  • Interpersonal Communication
  • Multitasking
  • Attention to Detail
  • Microsoft Word
  • Data Entry
  • Workflow Analysis
  • Data Analysis

Timeline

Management Analyst

UMC Hospital
05.2023 - Current

Inventory Control Specialist

UMC Hospital
09.2022 - Current

Purchasing Coordinator

Encompass Health Rehabilitation Hospital
07.2022 - 09.2022

Inventory Management Specialist

Advanced Prosthetics And Orthotics
11.2019 - 04.2020

Inventory Control Specialist

Chanel Inc.
06.2019 - 11.2019

Inventory Management Specialist

Advanced Prosthetics And Orthotics
01.2018 - 06.2019

Family Services Specialist

State Of Nevada Division Of Welfare And Supportive Services
01.2017 - 04.2017

Field Service Technician II

State Of Nevada DMV
09.2015 - 01.2017

Sales Support Manager

Pep Boys Automotive
10.2007 - 06.2012

Environmental Science -

UNLV

Advanced high school diploma -

Foothill High School

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Nicole Wallace West