Nicole Walters
Dog Trainer
Long Beach,CA
Summary
Dedicated individual with demonstrated experience training animals in basic obedience and behavior management. Skilled in developing strong relationships committed to helping pet owners safely and humanely control pet behaviors and providing animals with best care possible. Passionate instructor with 10 years of experience creating individual training programs to help clients manage pet behavior. Positive attitude and well-organized with strong knowledge of diverse dog breeds and temperaments. Driven to improve owner and pet relationships by teaching new methods for interacting. Expertly uses positive reinforcement as well as LIMA training methodologies and principles.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Dog Trainer
Independent Contractor
03.2013 - Current
- Train dogs based on positive reinforcement and LIMA methodologies.
- Feed or exercise dogs or provide other general care, such as cleaning or maintaining holding or performance areas.
- Interacting with dogs to familiarize them to human voices and contact.
- Keep records documenting health, diet and behavior.
- Administer prescribed medications to dogs.
- Evaluate dogs for trainability, and ability performed.
- Evaluate dogs to determine temperaments, abilities and aptitude for training.
- Observe dogs' physical conditions to detect illness and unhealthy conditions requiring medical care.
- Develop and maintain desired behaviors for competition, enrichment, tricks, agility, obedience, security, and related purposes.
- Demonstrate ability to manage multiple tasks while remaining adaptable and flexible.
- Meet deadlines while maintaining high-quality deliverables.
Customer Service Representative
PetSmart / Pack Method Prep / Wonder Dog Training
03.2013 - Current
- Processed customer service orders promptly to increase customer satisfaction.
- Updated account information to maintain customer records.
- Cross-trained and provided backup support for organizational leadership.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Trained new personnel regarding company operations, policies and services.
- Maintained up-to-date knowledge of product and service changes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Implemented and developed customer service training processes.
- Cross-trained and backed up other customer service managers.
- Handled customer inquiries and suggestions courteously and professionally.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Assistant General Manager
Pack Method Prep
08.2020 - 07.2022
- Prepared staff work schedules and assigned specific duties.
- Conducted client phone calls to discuss future pet training plans and packages as well as ask detailed, in-depth questions about breed, age, temperament, behavior, and training goals.
- Orchestrated administrative activities directly related to making products or providing services.
- Organized and guided activities such as sales promotions requiring coordination with other department managers.
- Established and implemented departmental policies, goals, objectives and procedures in conjunction with board members, organization officials and staff members.
- Demonstrated and supported continuous improvement and growth mindset.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Conducted staff meetings to relay general information or to address specific topics.
- Maintained the health, safety, and care of dogs in our care.
- Established and maintained safety and training protocols for dogs and staff members.
- Trained all new staff members on operations, safety, and dog training.
- Instructed pet owners and dogs in group socialization and group class settings.
- Supervised dog trainers while training dogs and ensuring proper training methods and protocols were implemented and followed.
- Communicated daily all training progress and health updates to pet owners.
Assistant PetsHotel Manager
PetSmart
03.2013 - 08.2020
- Conducted new employee training and conducted performance reviews to track overall progress.
- Implemented comprehensive business procedures to promote compliance with industry standards and rules.
- Reported customer and employee accidents, injuries and concerns for supervisor review.
- Handled employee discipline and termination according to company policies.
- Communicated with clients to address questions, concerns and needs and provide quality customer service.
- Analyzed market and competitor trends to assess customer preferences and introduce new products.
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
- Coordinated employee schedules according to staff availability and processed time-off requests.
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs.
- Organized company merchandise and displays to increase brand awareness and product sales.
- Scheduled equipment cleanings, maintenance and repairs and ordered new equipment and tools.
- Tracked store inventories and replenished products according to demand.
- Interviewed potential job candidates and made hiring recommendations to general manager.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
- Oversaw personnel to maintain adequate staffing and minimize overtime.
- Developed training modules and documentation to train staff on safety, operations, and dog training.
- Fed or exercised animals or provided other general care, such as cleaning or maintaining holding or performance areas.
- Interacted with animals to familiarize them to human voices and contact.
- Evaluated animals for trainability and ability performed.
- Kept records documenting animal health, diet and behavior.
- Cued or signaled animals during performances.
- Administered prescribed medications to animals.
- Evaluated animals to determine temperaments, abilities and aptitude for training.
- Observed animals' physical conditions to detect illness and unhealthy conditions requiring medical care.
- Developed and maintained desired animal behaviors for competition, entertainment, obedience, security, and related purposes.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Met deadlines while maintaining high-quality deliverables.
Education
Certification - Pet CPR & First Aid
Pet Health Academy
Oceanside, CA08.2022
Certified Dog Trainer - Dog Training
Penn Foster Career School
Scranton, PA01.2020
Accreditation - Dog Training
Petsmart Pet Training Accreditation Course
Encinitas, CA03.2013
High School Diploma -
La Costa Canyon High School
Carlsbad, CA06.2012
Skills
- Positive Reinforcement training
- LIMA training methodologies
- Obedience Training
- Behavior Modification
- Balanced Training
- Animal Evaluation
- Dietary Needs
- Medication Regimens
- Wound Treatment
- Animal Handling
- Animal Welfare
- Brushing and Grooming
- Emergency First Aid
- Customer Relationship Management
- Customer Inquiries
- Customer Retention
- Conflict Resolution
- Product Knowledge
- Exemplary Communication Skills
Accomplishments
- Achieved Associate of the Quarter by accomplishing pet hotel sales and exceptional customer service and animal care with accuracy, efficiency, and passion.
Certification
- Certified Dog Trainer, PetSmart 2013-2020
- Certified Dog Trainer, Penn Foster Career School, 2020
- Pet First Aid & CPR Certified, Pet Health Academy, 2022
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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