Nicole Walton
Oakland,CA
Summary
Dedicated Human Resources manager bringing 15 years of expertise in benefits administration, recruitment and staff development. Talented in bridging gaps between labor forces and management to achieve objectives. Driven and decisive with passion for building and retaining highly effective teams.
Overview
20
20
years of professional experience
Work History
Bar Manager (part-time only)
Playt Restaurant
Hayward, CA
04.2018 - Current
- Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events
- Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies, providing 40% improvement over prior onboarding process
- Motivated and disciplined employees and implemented new mentoring program, which increased worker morale
- Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests
- Improved customer service rankings by resolving issues quickly and accurately
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy
- Processed employee W-9 and I-9 forms and managed benefits and leave time
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates
- Maintained employee privacy and protected payroll operations by keeping all information confidential
- Maintained payroll information by calculating, collecting and entering data
Human Resources Coordinator/ Admin Clerk
Dynasty Investigations
Oakland, CA
02.2014 - Current
- Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references. Handled confidential candidate information with discretion
- Audit candidate background checks to ensure completion
- Explained employee compensation, benefits, schedules, working conditions and promotion opportunities
- Supported human resources staff with new hire interviews, orientations and all travel accommodations to ensure all candidates have superb experience
- Coordinated complex travel schedules, accommodations and trip logistics for candidates and executives
- Reviewed human resource paperwork for accuracy and completeness by verifying, collecting and correcting additional data
- Completed employee employment verifications and unemployment paperwork in a timely manner
- Assisted management staff in annual year-end processes and data audits
- Accurately prepared government compliance reports and proposal requests for employee data
- Organized forms, made photocopies, filed records and prepared correspondence and reports
- Produced monthly reports using advanced Excel spreadsheet functions
- Scanned documentation and entered into the database
- Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations
Human Resource Coordinator
Quixey Inc.
Mt. View, CA
02.2010 - 07.2014
- Developed and facilitated job recruitment fairs
- Led the creation of recruiting plans for all open positions
- Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations andemployee relations
- Coordinated complex travel schedules, accommodations and trip logistics for candidates and executives
- Coordinated employment offers with management and extended offers to selected candidates
- Met all customer call guidelines including service levels, handle time and productivity
- Schedule phone, onsite and presentation interviews
- Manage logistics for recruiting process
- Support additional projects within the executive recruiting team
- Strong leader of customer support staff
- Drafted professional memoranda and business correspondence
- Generated weekly, monthly, quarterly and yearly reports on purchasing operations
- Processed travel expenses and reimbursements
Sheriff's Technician II
Alameda County Sheriff's Office
San Leandro, CA
03.2010 - 12.2013
- Completed paperwork and processing duties for incoming inmates and arrestees, including booking documentation, fingerprints, and medical history
- Processed and logged accurate and detailed incident reports
- Maintained surveillance of building and identified all officials and employees before authorizing entrance
- Responded quickly and effectively to all security violations and duress alarms
- Responded to calls in both routine and emergency situations
- Delivered accurate verbal and written reports to company personnel
- Investigated all security and safety violations
- Seized evidence for investigations, including interviews of any and all potentially involved parties
- Conducted impartial investigations into complaints by employees
- Collaborated with federal agencies, including the FBI, DEA, ATF and IRS
- Analyzed criminal complaints and identified crime patterns
- Booked suspects and processed mug shots and fingerprints
- Assisted in special investigations and crime prevention programs
- Gathered necessary information for court appearances and testified as a witness under oath in court
- Validated evidence for admissibility and preserved evidence to be utilized court hearings
Education
High School Diploma -
San Leandro High School
2002
POST Certificate - 911 Communications Dispatchetr
Napa Valley Police Academy
Napa, CA2018
Certificate Of Completion - Department Of Correction's
Alameda County Sheriff's Technician Academy
Dublin, CA2004
Skills
- Excellent verbal, written and customer service skills
- Leadership experience
- Detail and team oriented
- Clear communication skills
- Superb written and communication skills
- Comfortable working in a fast- paced, high growth , constantly changing environment
- Strong organizational skills and high level of attention to detail
- Multi-tasker
- Positive service-oriented attitude
- Proficiency in Outlook, Word, Power point, Excel, Applicant Tracking System ( Gmail, Gcal, Google docs)
- Bilingual in spanish
- Customer Service
Timeline
Bar Manager (part-time only)
Playt Restaurant
04.2018 - Current
Human Resources Coordinator/ Admin Clerk
Dynasty Investigations
02.2014 - Current
Sheriff's Technician II
Alameda County Sheriff's Office
03.2010 - 12.2013
Human Resource Coordinator
Quixey Inc.
02.2010 - 07.2014
High School Diploma -
San Leandro High School
POST Certificate - 911 Communications Dispatchetr
Napa Valley Police Academy
Certificate Of Completion - Department Of Correction's
Alameda County Sheriff's Technician Academy
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