Nicole Ward
Cumberland
Summary
Detail-oriented Medical Assistant with over 9 years of experience in patient care and appointment coordination. Proficient in critical thinking and problem-solving, consistently delivering high-quality patient support and maintaining meticulous electronic health records.
Overview
10
10
years of professional experience
Work History
Medical Assistant
Milford Regional Medical Center/Umass Memorial
Bellingham
12.2015 - Current
- Assisted physicians during examinations and procedures to optimize patient care.
- Managed patient intake processes, including collection of medical histories and vital signs.
- Administered medications and vaccinations in accordance with healthcare provider directives.
- Coordinated appointments and follow-up visits to improve scheduling efficiency.
- Maintained accurate and confidential patient records within electronic systems.
- Educated patients on treatment plans and post-visit instructions for better understanding.
- Ensured compliance with safety and regulatory standards within clinical environments.
- Collaborated with healthcare team members to elevate quality of patient care.
Education
Medical Assistant Certificate - Medical Assisting
Lincoln Technical Institute
Lincoln, RI03-2013
Associate of Arts - General Studies
Community College of Rhode Island
Warwick, RISkills
- Patient assessment
- Medication administration
- Electronic health records
- Vital signs monitoring
- Appointment coordination
- Clinical compliance
- Infection control
- Team collaboration
- Problem-solving
- Critical thinking
- Communication
- Team building
- Data management
- Multitasking
- Customer service
- Time management
- Problem solving
- Prior authorization
- Medical terminology knowledge
- Professionalism and ethics
- Pharmacy benefit management
- Retro-authorizations
- Knowledgeable in Epic
- Prior authorization process
- Patient referrals
- De-escalation techniques
Timeline
Medical Assistant
Milford Regional Medical Center/Umass Memorial
12.2015 - Current
Medical Assistant Certificate - Medical Assisting
Lincoln Technical Institute
Associate of Arts - General Studies
Community College of Rhode Island