Summary
Work History
Education
Skills
Work Preference
Work Availability
Overview
Languages
Certification
Timeline
Generic

Nicole Warner

Poolville,TX

Summary

I have 3 years of customer service experience. I'm a high school student. I am a fast learner and a people person.

Work History

CSMA3

Humana Work From Home
02.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Scheduling Clerk

JBER Hospital
02.2019 - 02.2022
  • Managed appointment bookings and confirmations to ensure efficient workflow.
  • Trained new staff on scheduling software, improving team proficiency and accuracy.
  • Analyzed scheduling patterns to identify opportunities for process improvement.
  • Promoted a positive work environment through effective conflict resolution when addressing staff scheduling concerns.

Customer Service Representative

Katami
02.2016 - 02.2019
  • Resolved customer inquiries through multiple channels, enhancing overall satisfaction and loyalty.
  • Collaborated with team members to streamline processes, improving response times and service efficiency.
  • Trained new staff on customer service protocols, fostering a knowledgeable and effective team environment.
  • Handled escalated issues, providing solutions that addressed customer concerns while maintaining brand integrity.
  • Developed training materials and resources to support ongoing employee development and performance improvement.

Personal Caregiver

Decatur Home Health
02.2013 - 02.2016
  • Provided personalized care and support to clients with diverse needs.
  • Assisted clients with daily living activities, ensuring comfort and safety.
  • Coordinated transportation and appointments for clients to maintain their independence.
  • Maintained clean, safe, and well-organized patient environment.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Ensured client safety by closely monitoring their health conditions and promptly addressing any concerns or emergencies.

Education

High School Diploma -

Azle High School
Azle, TX

Skills

Customer service

Problem-solving

Attention to detail

Multitasking

Excellent communication

Computer skills

Organizational skills

Calm under pressure

Active listening

Work Preference

Work Type

Full Time

Location Preference

Remote

Important To Me

Work from home optionPaid time off

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Overview

13
13
years of professional experience

Languages

English
Full Professional

Certification

  • HIPPA Training
  • 2026 Medical And Pharmacy Benefits
  • Stars Gap in Care Member Reported Data
  • Stars Gap in Care Controlling Blood Pressure
  • Debut HRA Texting
  • Ethics and Compliance Training

Timeline

CSMA3

Humana Work From Home
02.2022 - Current

Scheduling Clerk

JBER Hospital
02.2019 - 02.2022

Customer Service Representative

Katami
02.2016 - 02.2019

Personal Caregiver

Decatur Home Health
02.2013 - 02.2016

High School Diploma -

Azle High School

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