NICOLE WARTHEN
Social Services/ Clinical Mental Health
Stephenville,TX
Summary
Experienced Juvenile Detention Officer with over ten years of expertise in the criminal justice system. Proficient in case management, program placements, and field supervision. Skilled in counseling, mentoring, and guiding youth facing behavioral and mental health disorders, as well as those with pending criminal cases. Well-versed in suicide prevention tactics and safety-oriented crisis intervention training. Possesses strong interpersonal skills, maintains a professional demeanor, and excels under pressure.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Health Navigator
Mainstreet Rural Health
06.2023 - Current
- Build trust with patients, understand their healthcare needs, and engage them in discussing how to support their individual and family needs.
- Meet with patients to discuss services and develop relationships
- Schedule clinical visits and Medicare visits to support patient needs.
- Help patients communicate with their care team – including primary care, specialty care, and urgent care providers.
- Assist healthcare providers in documenting assessments
- Document accurate and concise patient/family feedback and special needs during each call for record-keeping purposes.
- Outbound calls are made to potential patients to educate them about services available in their area.
Permanency Specialist
ACH-Our Community Our Kids
11.2021 - 06.2023
- Managed caseload of 20+ youth on parole, analyzing each case to establish criminogenic needs and creating individualized post-discharge plans
- Provided in-person support for youth on parole, using Excel and Word to prepare legal documents and presentations, attended court hearings, enforced agency policies and procedures, and served as expert witness.
- Visited with children in placement to assess their safety and needs; provided information or other appropriate services; maintained sibling and other relationships vital to children in foster care.
- Commended by judges for professionalism and dedication by foster parents, court-appointed Special Advocates (CASAs), and attorneys.
- Interviewed children, parents, and collateral resources to assess validity of complaints and documented evidence/findings in government databases.
Coach Counselor/Case Manager/Shift Supervisor
Rite of Passage
10.2020 - 11.2021
- Collaborated with staff, administration, school personnel, and residents’ family
- Professional and administrative work involving case management of between 15 to 25 juvenile offenders concurrently
- Supervising and training employees to help them meet professional standards and achieve their goals.
- Investigated arising situations by gathering information and using proper guidelines to analyze events and monitor and counsel youth at residential programs.
- Responsible and accountable for security of juvenile justice facility buildings, residents, staff, and visitors during assigned shifts.
Team Leader I / Case Manager II
Ron Jackson Correctional Complex
04.2019 - 07.2020
- Enforced policies and safety standards through building and room rounds
- Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs
- Established staff performance expectations, tracked progress toward goals, and provided constructive feedback as needed.
- Provided swift and knowledgeable emergency support in line with campus crisis protocols
- Solved grievances and complaints by collaborating with residents
- Managed conflict resolution among team members, fostering positivity and collaborative work environment.
- Promoted inclusive and diverse team culture, fostering respect and understanding among all members.
Juvenile Detention Officer II
Collier Regional Juvenile Detention Center
01.2007 - 09.2016
- Supervised 20+ youths’ daily activities, including school, meals, and recreation time
- Conducted routine and emergency, head counts
- Prepared, processed, and maintained forms, reports, logs, records, and activity
- Escorted inmates to and from cells, courts, hospitals, and medical appointments
- Established healthy relationships and maintained professional boundaries with resident offenders in care.
- Performed booking procedures for new juvenile admissions; processed juveniles for release.
Education
Master of Science - Clinical Mental Health Present
The Chicago School of Professional Psychology
Chicago, IL08.2026
Master of Science - Psychology
Keiser University
Fort Myers, FL2023
Bachelor of Arts - Criminal Justice
Keiser University
Fort Myers, FL2018
Associate of Arts - Criminal Justice
Keiser University
Fort Myers, Florida2016
Skills
- Communication
- Complaint Resolution
- Conduct Meetings
- Crisis Intervention
- Interpersonal Skills
- Operations Monitoring
- Safety Processes & Procedures
- Staffing
- Suicide Prevention
- Teamwork
- Workflow Efficiency
Certification
Certified Juvenile Detention Officer Trusted Base Relational Intervention (TBRI) Certification Intervention for Substance Abuse (ISA) Anger Replacement Training (ART)
Affiliations
- American Counseling Associations 2024
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsPaid time off401k matchTeam Building / Company RetreatsFlexible work hoursPersonal development programsTimeline
Health Navigator
Mainstreet Rural Health
06.2023 - Current
Permanency Specialist
ACH-Our Community Our Kids
11.2021 - 06.2023
Coach Counselor/Case Manager/Shift Supervisor
Rite of Passage
10.2020 - 11.2021
Team Leader I / Case Manager II
Ron Jackson Correctional Complex
04.2019 - 07.2020
Juvenile Detention Officer II
Collier Regional Juvenile Detention Center
01.2007 - 09.2016
Master of Science - Clinical Mental Health Present
The Chicago School of Professional Psychology
Master of Science - Psychology
Keiser University
Bachelor of Arts - Criminal Justice
Keiser University
Associate of Arts - Criminal Justice
Keiser University
Certified Juvenile Detention Officer Trusted Base Relational Intervention (TBRI) Certification Intervention for Substance Abuse (ISA) Anger Replacement Training (ART)
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