Summary
Overview
Work History
Education
Skills
Timeline
SeniorSoftwareEngineer

Nicole Washington

Columbia,SC

Summary

Friendly Head Cashier experienced in leading large teams with exceptional skill as trainer, team builder and project manager. Talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments. Enthusiastic Head Cashier with Number years of experience helping customers complete transactions. Well-versed in fielding customer questions, providing recommendations and ringing up purchases on POS cash registers. Recognized for increasing sales by promoting current deals.

Overview

13
13
years of professional experience

Work History

Head Cashier

The Home Depot Inc
03.2011 - Current
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Streamlined the checkout process for improved customer experience and reduced wait times.
  • Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Collaborated with store management to optimize cashier scheduling for peak hours, maximizing efficiency.
  • Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
  • Implemented loss prevention strategies by vigilantly monitoring transactions and identifying potential theft risks.
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
  • Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
  • Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
  • Optimized inventory levels at cash wrap stations by regularly restocking supplies and communicating needs to management.
  • Utilized point-of-sale systems proficiently, processing various forms of payment quickly and accurately.
  • Contributed to store promotions by informing customers of available discounts or special offers at checkout.
  • Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
  • Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
  • Adhered to company guidelines regarding security protocols when managing large sums of money or sensitive financial information.
  • Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Participated in ongoing professional development opportunities focused on improving cashier skills and staying current with industry trends.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Received and processed customer payments.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Assisted customers by answering questions and fulfilling requests.
  • Educated employees on register use, merchandising, and customer service.
  • Led cashiers and associates in providing thoughtful customer service.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Helped management develop employee improvement plans and motivate team members to continually improve.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Managed staffing levels to provide optimal support for cash register operations.
  • Performed cash, card and check transactions to complete customer purchases.

Sales Associate

The Home Depot Inc
03.2011 - Current
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.

Bookkeeping Assistant

The Home Depot Inc
03.2011 - Current
  • Streamlined bookkeeping processes by implementing efficient accounting software and procedures.
  • Improved financial reporting accuracy with meticulous data entry and reconciliation tasks.
  • Assisted in timely invoicing for clients, ensuring prompt payments and positive cash flow.
  • Supported the development of accurate budgets by providing detailed expense tracking and analysis.
  • Reduced errors in financial records by conducting thorough audits and identifying discrepancies.
  • Ensured accurate recording of financial transactions by meticulously entering data into accounting systems.
  • Collaborated closely with senior bookkeepers to complete complex tasks efficiently while meeting deadlines consistently.
  • Managed invoices, payments and deposits, maintaining accurate expenditure records.
  • Corrected discrepancies in financial records for balanced books.
  • Prepared and mailed account statements to vendors and kept meticulous correspondence documentation.
  • Provided financial insights for budgeting and forecasting activities.
  • Identified financial data trends and discrepancies for improved forecasting.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Inspected account books and recorded transactions.
  • Gathered, evaluated and summarized account data in detailed financial reports.
  • Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
  • Supported management by processing invoices and documents with consistent on-time delivery.

Education

High School Diploma - Business Management

Adlai E Stevenson High School
The Bronx, NY
06.1991

Skills

  • Price Verification
  • Stock Management
  • Refunds and Exchanges
  • Drawer Balancing
  • Training and Coaching
  • Equipment Troubleshooting
  • Transaction Management
  • Payment Processing
  • Supply Restocking
  • Cash Reconciliation
  • Loss Prevention
  • Cycle Counts
  • Adaptability and Dependability
  • Opening and Closing Procedures
  • POS System
  • Punctuality
  • Time Management Strength
  • Point of Sale Operation
  • Transaction Approvals
  • Customer Service
  • Assignment Delegation
  • Multi-Tasking Skill
  • Customer Relations
  • Cash Register Operation
  • Positive Attitude
  • POS Systems

Timeline

Head Cashier

The Home Depot Inc
03.2011 - Current

Sales Associate

The Home Depot Inc
03.2011 - Current

Bookkeeping Assistant

The Home Depot Inc
03.2011 - Current

High School Diploma - Business Management

Adlai E Stevenson High School

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Nicole Washington