Nicole Watkins
Clarksville,TN
Summary
Energetic Order Picker offering background maintaining zero error database of packages while tracking large number of orders. Dedicated to sound safety practices and considered highly effective forklift operator. Resourceful and tireless able to handle job requirements and meet company goals. Always looking for ways to improve operations and increase team success. Resolves problems tactfully, keeping employees and customers satisfied. Ready to offer exceptional leadership and planning abilities to take on new role in setting. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Well-versed in standards and market trends. Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
27
27
years of professional experience
Work History
In Line- Inspector/ Break Pack Order Filler
Walmart Distribution Center
Hopkinsville , KY
08.2014 - Current
- Delivered merchandise to customer locations within specific timeframes.
- Served customers and followed outlined steps of service.
- Packaged items with appropriate materials to prevent damage during shipping
- Kept work areas clean, neat, and organized for optimal productivity and worker safety.
- Placed products on conveyors for final wrapping and shipment.
- Managed team of 20 to 30 employees, overseeing hiring, training, and professional growth of employees
Assistant Residential Program Director/House Manager
Sunrise Community Of Tennessee
Clarksville, TN
08.2006 - 08.2014
- Participated in community events and met with local leaders to develop recreational activities for residents.
- Responded to injuries, accidents, and allegations of abuse and misconduct by following company policies and when appropriate, law enforcement.
- Communicated regularly with guardians of residents, answering questions and addressing concerns.
- Conducted daily inspections of building for security purposes and identified issues requiring immediate resolution.
- Improved staff morale and reduced employee turnover by 95%
- Supervised and performed human resource management functions for 20 to 30 subordinates
Cashier
Wendys Restaurant
Clarksville, TN
05.2010 - 10.2012
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained cash drawer of $500 or more per shift
Customer Service Representative/Customer Support Specialist
Convergys
Clarksville, TN
03.2007 - 10.2012
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Provided information regarding charge accounts and loyalty programs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Effective liaison between customers and internal departments.
- Answered average of 100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
- Delivered excellent customer service, resulting in consistent 90% customer satisfaction rating
Laundry Attendant Manager/Human Resources Assistant
Coinmach
Fort Campbell North, KY
02.2007 - 07.2010
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Administered compensation, benefits and performance management systems and safety and recreation programs.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Prepared monthly, weekly and daily logs using Microsoft Office Suite.
- Assisted with on-boarding process of 9 new hires.
- Prepared monthly termination lists to be added to permanent records.
- Posted positions through approved recruitment channels.
- Helped employees register for benefits programs using online portals.
- Recruited and screened qualified potential employees.
Education
Bachelor of Science - Business Administration Management And Leadership
Bellevue University
Bellevue, NE12.2021
Associate of Arts - General Studies
Hopkinsville Community College
Hopkinsville, KY05.2010
Associate of Science - Business Administration And Management
Hopkinsville Community College
Hopkinsville, KY05.2010
Skills
- Leadership
- MS Office
- Conflict Resolution
- Flexible and Adaptable
- Dependable and Responsible
- Google Workspace
- PPE Compliance
- Customer Service
- Analytical and Critical Thinking
- G-Suite
- Data Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
In Line- Inspector/ Break Pack Order Filler
Walmart Distribution Center
08.2014 - Current
Cashier
Wendys Restaurant
05.2010 - 10.2012
Customer Service Representative/Customer Support Specialist
Convergys
03.2007 - 10.2012
Laundry Attendant Manager/Human Resources Assistant
Coinmach
02.2007 - 07.2010
Assistant Residential Program Director/House Manager
Sunrise Community Of Tennessee
08.2006 - 08.2014
Bachelor of Science - Business Administration Management And Leadership
Bellevue University
Associate of Arts - General Studies
Hopkinsville Community College
Associate of Science - Business Administration And Management
Hopkinsville Community College
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