Summary
Overview
Work History
Skills
Work Availability
Work Preference
Languages
Timeline
Education
Generic

Nicole Watson

Fulfillment Manager
Sulphur,LA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience
1
1
year of post-secondary education

Work History

Senior Customer Service Agent/Order Fulfillment Manager

Gearbubble
Las Vegas, NV
11.2016 - 02.2025
  • Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
  • Utilized active listening skills to understand customer needs and provide tailored solutions.
  • Handled customer inquiries and complaints with professionalism to restore satisfaction.
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Promptly responded to inquiries and requests from prospective customers.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained up-to-date knowledge of product and service changes.
  • Cross-trained and backed up other customer service managers.
  • Monitored inventory levels and collaborated with vendors to meet needs.
  • Trained employees to handle high-volume work loads during seasonal rushes.
  • Maintained positive and mutually beneficial relationships with vendors, suppliers, and manufacturers.
  • Resolve BBB complaints and monitor activity.
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Analyzed, researched and resolved payment claims within required timeframes.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Performed data entry and completed proper paperwork.
  • Collaborated with procurement team to establish steady supply of inventory.

Cage Cashier/NRT

Isle Of Capri Casino Hotel Lake Charles
Lake Charles, LA
07.2014 - 05.2016
  • Counted and recorded assigned funds and made exchanges of funds throughout shift.
  • Enforced company standard operating procedures, gaming regulations and Title 31 compliance.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Processed various cash transactions and answered gaming customer questions.
  • Sold chips, tokens or tickets to patrons based on individual needs.
  • Moved currency, coins and chips following exact security protocols.
  • Verified and processed authorization forms for transactions.
  • Helped patrons access funds by cashing checkers and processing credit card advances.
  • Checked customer identification and verified signatures for large transactions.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Restored data on computers and office machines.
  • Updated and replaced outdated drivers and software for computers and office machines.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Diagnosed and resolved malfunctions in computers, office machines and automated teller machines.
  • Trained customer employees and managers on machine use and maintenance.

Skills

Order management

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart Time

Work Location

HybridRemoteOn-Site

Important To Me

Career advancement

Languages

English
Native or Bilingual

Timeline

GED -

Egg Harbor Township High School
06.2021 - 06.2021

Senior Customer Service Agent/Order Fulfillment Manager

Gearbubble
11.2016 - 02.2025

Cage Cashier/NRT

Isle Of Capri Casino Hotel Lake Charles
07.2014 - 05.2016

Medical Assistant - Medical Assisting

Everest Institute
08.2009 - 09.2010

Nurse Assistant - Nurse Assistant

Premier Medical Careers
02.2006 - 06.2006

Education

GED -

Egg Harbor Township High School
Egg Harbor, NJ
06.2021 - 06.2021

Medical Assistant - Medical Assisting

Everest Institute
Marietta, GA
08.2009 - 09.2010

Nurse Assistant - Nurse Assistant

Premier Medical Careers
Conyers, GA
02.2006 - 06.2006

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Nicole WatsonFulfillment Manager