Nicole Watson
Fulfillment Manager
Sulphur,LA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
Senior Customer Service Agent/Order Fulfillment Manager
Gearbubble
Las Vegas, NV
11.2016 - 02.2025
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
- Utilized active listening skills to understand customer needs and provide tailored solutions.
- Handled customer inquiries and complaints with professionalism to restore satisfaction.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Promptly responded to inquiries and requests from prospective customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Cross-trained and backed up other customer service managers.
- Monitored inventory levels and collaborated with vendors to meet needs.
- Trained employees to handle high-volume work loads during seasonal rushes.
- Maintained positive and mutually beneficial relationships with vendors, suppliers, and manufacturers.
- Resolve BBB complaints and monitor activity.
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed, researched and resolved payment claims within required timeframes.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Performed data entry and completed proper paperwork.
- Collaborated with procurement team to establish steady supply of inventory.
Cage Cashier/NRT
Isle Of Capri Casino Hotel Lake Charles
Lake Charles, LA
07.2014 - 05.2016
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Enforced company standard operating procedures, gaming regulations and Title 31 compliance.
- Quickly and accurately counted drawers at start and end of each shift.
- Processed various cash transactions and answered gaming customer questions.
- Sold chips, tokens or tickets to patrons based on individual needs.
- Moved currency, coins and chips following exact security protocols.
- Verified and processed authorization forms for transactions.
- Helped patrons access funds by cashing checkers and processing credit card advances.
- Checked customer identification and verified signatures for large transactions.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Restored data on computers and office machines.
- Updated and replaced outdated drivers and software for computers and office machines.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Diagnosed and resolved malfunctions in computers, office machines and automated teller machines.
- Trained customer employees and managers on machine use and maintenance.
Skills
Order management
Company branding
Telephone etiquette
Interpersonal communications
Coaching and mentoring
Status updates
Cash Handling
Customer Relations
Interdepartmental communication
Staffing oversight
Key holder experience
Staff education and training
Retail store support
Complaint resolution
Report preparation
Stock management
Account management
Stocking and replenishing
Order fulfillment
Shipping procedures understanding
Money handling abilities
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeLocation Preference
HybridRemoteOn-SiteImportant To Me
Career advancementLanguages
English
Native or Bilingual
Timeline
GED -
Egg Harbor Township High School
06.2021 - 06.2021
Senior Customer Service Agent/Order Fulfillment Manager
Gearbubble
11.2016 - 02.2025
Cage Cashier/NRT
Isle Of Capri Casino Hotel Lake Charles
07.2014 - 05.2016
Medical Assistant - Medical Assisting
Everest Institute
08.2009 - 09.2010
Nurse Assistant - Nurse Assistant
Premier Medical Careers
02.2006 - 06.2006
Education
GED -
Egg Harbor Township High School
Egg Harbor, NJ 06.2021 - 06.2021
Medical Assistant - Medical Assisting
Everest Institute
Marietta, GA 08.2009 - 09.2010
Nurse Assistant - Nurse Assistant
Premier Medical Careers
Conyers, GA 02.2006 - 06.2006