Nicole Watson

• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
• Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
• Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Promoted a safe work environment by adhering to health and safety regulations while performing duties.
• Engaged with guests on room requirements and amenities to promote overall satisfaction.
• Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
• Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
• Restocked room supplies such as facial tissues for personal touch with every job.
• Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
• Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
• Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
• Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
• Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
• Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
• Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
• Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
• Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
• Responded to requests from patrons for linens and toiletries.
• Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
• Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
• Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.
• Made recommendations for improvements in processes or procedures based on personal observations and feedback from guests.
• Ensured proper usage and maintenance of equipment, prolonging its lifespan while reducing repair costs.
• Changed bed linens and collected soiled linens for cleaning.
• Increased sustainability efforts by implementing water conservation techniques during routine cleaning tasks.
• Oversaw calendar to manage organized cleaning schedule and complete tasks on time.
• Collected trash and moved garbage cans from kitchen areas to pick-up stations.
• Polished fixtures to achieve professional shine and appearance.
• Sorted, laundered and put away various laundry items.
• Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.

• Maintaining relationships with multiple insurance companies/MGAs to negotiate and obtain quotes, binders, endorsements, etc
• Cross selling products to potential customers
• Managing established book of accounts
• Negotiating renewals for existing customers
• Supervision of Client Services Representatives.
• Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
• Processed eligibility and benefits verification and authorization requests.
• Followed up on denials, late payments, extensions and other special circumstances.
• Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
• Maintained high standards of customer service by building relationships with clients.
• Resolved discrepancies in insurance payments by collaborating with carriers.
• Maintained a high level of industry expertise through continuous professional development courses and certifications in the field of insurance specialty.
• Reduced claims processing time by effectively collaborating with adjusters, claimants, and internal departments.
• Communicated effectively with members of operations, finance, and clinical departments.
• Streamlined policy management by regularly updating client information and tracking policy changes.
• Acted as subject matter expert, answering internal and external questions and inquiries.
• Researched and resolved routine and complex issues.
• Utilized Software to document and track customer account details.
• Ensured regulatory compliance through diligent monitoring of company practices and adherence to guidelines.
• Contributed to team performance by sharing industry knowledge and assisting colleagues in complex cases.
• Improved operational efficiency by developing procedures for processing claims, payments, and endorsements.
• Developed strong rapport with providers/vendors which led to better negotiating power on behalf of clients when needed.
• Expedited resolution of disputed claims through effective negotiation with claimants, attorneys, or third-party carriers.
• Trained new hires on company policies and procedures, ensuring a seamless transition into the Insurance Specialist role.
• Played an active role in community events as a representative for the company which increased brand awareness.
• Collaborated closely with financial advisors to create comprehensive insurance strategies tailored to individual client goals.
• Supported underwriting department by meticulously reviewing applications for accuracy and risk assessment.
• Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
• Educated clients on insurance policies and procedures.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Monitored customer feedback and identified areas of improvement.
• Finalized sales and collected necessary deposits.
• Negotiated contracts and terms of sale with potential customers.
• Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
• Strengthened client relationships through consistent follow-ups, ensuring timely renewals and retention.
• Analyzed customer needs to provide customized insurance solutions.
• Calculated premiums and established payment methods for sales.
• Collected premiums on or before effective date of coverage.
• Met with customers to provide information about available products and policies.
• Identified and solicited sales prospects in agency databases.
• Conducted research and identified market trends to develop better strategies for sales.

• Benefits specialists administer and manage a company's employee benefits and retirement programs – an important part of overall compensation for employees: Coordinating retirement, pension, profit- sharing and stock ownership plans.
• Streamlined benefits administration processes for increased efficiency and reduced errors.
• Improved staff morale by implementing grade, salary and benefit programs in accordance with established standards.
• Improved overall employee understanding of benefit options through targeted communication campaigns tailored to specific demographics.
• Coordinated leaves of absence requests according to FMLA guidelines while maintaining strict confidentiality of sensitive information.
• Helped employees navigate the complexities of their retirement plans, ensuring they had a clear understanding of their investment options and contribution limits.
• Educated employees on available benefits options through informative presentations, one-on-one consultations, and written communications.
• Supported HR team members with various tasks related to recruitment, onboarding, training, performance management, and employee relations as needed.
• Conducted thorough audits of benefits programs to identify areas for improvement and cost savings opportunities.
• Assisted in the development of comprehensive benefits packages to attract top talent and retain existing employees.
• Partnered with other HR professionals to develop and deliver comprehensive training programs on benefits administration for new hires and existing staff members.
• Handled escalated customer service inquiries from employees experiencing difficulties navigating their health insurance coverage successfully.
• Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
• Collaborated with HR to develop and maintain up-to-date benefits manual.
• Analyzed and reported on employee benefits data to identify trends and develop strategies for improvement.
• Gathered information about each position and related occupation with employee interviews, field observations, and industry research.
• Implemented open enrollment system to streamline benefits processes for employees.
• Negotiated and managed contracts with health insurance providers to secure cost-effective employee coverage.
• Developed and maintained comprehensive job evaluation system for equitable compensation.
• Conducted wage and salary surveys to build competitive compensation plans.
• Help create and optimize salary structures and bonus programs.
• Guided managers and supervisors on methods for conducting accurate job evaluations.

• Work directly with business owners to deliver voluntary, healthcare and other benefits for their employees
• It's a key role from a well-known brand that helps owners ensure their employees can receive direct cash benefits (unless assigned otherwise) should a covered accident/sickness occur.
• Reviewed policy documents before issuance, ensuring accuracy and conformance to approved standards.
• Reduced claim losses by applying expert knowledge in identifying potential risks and setting appropriate premiums.
• Enhanced customer satisfaction through timely communication and effective negotiation of policy terms.
• Implemented innovative strategies to streamline workflow processes, resulting in increased productivity among team members.
• Evaluated applications to determine insurance coverage and appropriate risk classifications.
• Negotiated terms and conditions of coverage with clients to acquire maximum profitability.
• Scrutinized underwriting performance to identify weaknesses and provide recommendations for improvement.
• Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
• Successfully managed a diverse portfolio of clients across multiple industries while maintaining excellent loss ratios over time.
• Developed strong working relationships with brokers, enhancing collaboration on complex cases requiring tailored solutions.
• Maintained compliance with industry regulations and company guidelines during all underwriting activities.
• Consistently met or exceeded performance targets by effectively managing daily workload and adhering to strict deadlines.
• Increased profitability by accurately assessing potential exposure levels and determining appropriate premium rates.
• Conducted comprehensive risk analyses, ensuring accurate pricing for various types of insurance policies.
• Achieved high levels of customer retention through personalized service and attention to detail in policy creation.
• Continually updated professional knowledge, staying current on market trends and emerging risks within the industry.

• Attracts potential customers by answering product and service questions; suggesting information about other products and services
• Opens customer accounts by recording account information
• Maintains customer records by updating account information.
• Conducted comprehensive phone interviews to pre-screen candidates, saving time for hiring managers in the interview process.
• Maintained open lines of communication throughout the entire recruitment process, fostering positive relationships with both candidates and clients.
• Developed strong relationships with hiring managers, understanding their requirements and providing tailored talent pipelines.
• Maintained candidate records using Software and updated information accordingly.
• Partnered with external agencies when needed to expand the reach of talent pools and improve candidate quality.
• Managed onboarding processes, ensuring new employees had a seamless transition into their roles.
• Controlled recruitment program by creating marketing materials, deploying recruitment tactics, and building external relationships.
• Organized and hosted successful recruitment events, increasing brand awareness and attracting top talent.
• Provided ongoing support to internal stakeholders regarding recruitment best practices and legal compliance matters.
• Supported job fairs, open houses, and recruiting events.
• Streamlined job posting management across various platforms, increasing visibility to potential candidates.
• Continuously updated job descriptions and requirements to ensure alignment with evolving company needs, promoting accurate candidate targeting.
• Optimized applicant tracking system usage, keeping accurate records of candidate data for future reference.
• Evaluated recruitment metrics regularly, identifying opportunities for improvement in the hiring process.
• Confirmed appointments and interviews with job candidates.
• Conducted Number recruiting events to grow passive talent pipeline to prepare for future hiring needs.
• Conducted performance reviews and provided feedback to managers on employee performance.
• Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
• Pre-screened resumes prior to sending to corporate hiring managers for consideration.
• Completed human resource operational requirements by scheduling and assigning employees.
• Administered employee benefits programs and assisted with open enrollment.
• Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
• Created and delivered HR training sessions to staff, managers and executives.
• Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
• Worked alongside global business leader to deploy new training strategies.
• Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
• Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
• Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
• Improved office efficiency by effectively managing internal communications and correspondence.

• Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
• Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
• Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.

Housekeeping

• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
• Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
• Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Promoted a safe work environment by adhering to health and safety regulations while performing duties.
• Engaged with guests on room requirements and amenities to promote overall satisfaction.
• Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.