Nicole Watson
Lititz,PA
Summary
Seasoned healthcare executive with a proven track record at SpiriTrust Lutheran, enhancing patient care through effective project management and team collaboration. Skilled in policy development and QAPI, I've driven significant improvements in clinical services and employee satisfaction. Expert in navigating complex healthcare environments to deliver superior patient advocacy and operational excellence.
Overview
26
26
years of professional experience
Work History
Vice President of Clinical Services
SpiriTrust Lutheran
York, PA
04.2022 - Current
- Multi-site management of clinical services.
- Oversees the development, implementation, and coordination of programs to ensure the quality of care and healthcare services provided to clients.
- Develops and implements policies, programs, and clinical practices to ensure the organization follows regulatory standards and evidence-based practice.
- Establishes internal audits and performance improvement systems for nursing and clinical services.
- Assists in implementing strategies to achieve goals developed for the organization as part of the operating plans for six life plan communities, home health, home care, and hospice.
- Liaison with senior-level vendors to ensure continued client satisfaction and continued business opportunities.
- Ensures regional resources are allocated accordingly for the implementation of contract support.
- Assist with regional budgeting and operational planning processes.
- Mentor and coach direct reports to fortify management and supervisory skills across the organization.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Analyzed trends in utilization patterns to identify opportunities for improvement in service delivery models.
- Created educational materials related to clinical operations topics such as infection control protocols or medication administration guidelines.
- Provided strategic direction and oversight for clinical services across the organization.
- Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
- Interviewed applicants and made recommendations for new hires.
- Facilitated interdisciplinary teams to develop innovative solutions for improving patient experience and satisfaction levels.
- Coordinated with nurse manager to develop programs targeting nurse education, overall departmental competencies, individual performance, patient safety, and service-related issues.
- Devised training programs to close gaps in nurse and staffs' competencies.
Director of Nursing
Masonic Villages
Elizabethtown, PA
01.2021 - 04.2022
- Deficiency-free survey, February 2022; 5-star CMS rating, 2021-current; 453-bed facility with 3 secured units and 23-bed rehab.
- Developed, implemented, and monitored plans of correction to maintain regulatory compliance.
- Competent in reviewing and writing policies.
- Streamlined the interview process in a large organization.
- High focus on recruitment and retention.
- Driven to cultivate a culture of kindness and respect.
- Oversees daily operations of a nursing department with over 500 nursing employees.
- Liaison between residents, families, and staff.
- Served on various committees within the organization.
- Oversees the QAPI program.
- Assisted in scheduling, staffing, and work assignments to maintain staffing levels to budgeted PPD.
- Maintains working relationships with other departments, agencies, and vendors.
- Experienced with LGH, PPN, and clinical pathways.
- Passionate about fall reduction and prevention.
- Assisted in preparing the annual budget for the nursing department.
- Reviewed incident reports and handled all allegations of abuse.
- Analyzed trends in patient care activities such as medication errors or falls within the facility.
- Served as a mentor for new nurses providing support during their transition into the organization.
- Evaluated staff performance and prepared accurate reports detailing findings.
- Monitored changes in laws and regulations related to healthcare delivery services to ensure compliance with all applicable standards.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Organized educational programs for nurses such as seminars, lectures, workshops.
- Developed and implemented nursing policies, procedures, and protocols to ensure patient safety.
- Oversaw the daily operations of the nursing department including staffing, scheduling, budgeting, and resource allocation.
Director of Nursing
Pleasant View communities
07.2017 - 01.2021
- Organized, developed and directed the overall operation of the nursing department in accordance with current federal, state, and local standards, guidelines, and regulations
- Completed thorough investigations regarding all types of abuse and reportable information to Department of Health for required incidents
- Managed staffing and PPD in accordance to budget
- Developed and implemented plan of corrections post survey and upon identification of an area of opportunity
- Revised and developed policies in accordance with CMS Final Rule
Assistant Director of Nursing
Pleasant View communities
06.2016 - 07.2017
- In charge of QAPI program, Infection control, participated on 6 different Preferred Provider Network committees, monitored and trended incident reports, completed plan of corrections for identified areas of opportunity, and staff education
- Helped develop clinical pathways for CHF, Sepsis, and hip fractures
RN Unit Manager
Pleasant View communities
02.2013 - 06.2016
- Case managed a unit of 24 LTC beds and 18 beds on secured dementia unit, psychotropic medication review, care conferences, family meetings, physical assessments, developed individualized care plans
RN Supervisor
Pleasant View communities
07.2012 - 02.2013
- Supervised CNA’s, LPN’s, performed treatments, medication pass, assess residents, documentation, order entry, communication with physicians
Social Worker
Lancaster General Hospital
Lancaster, PA
06.1999 - 11.2003
- Developed discharge plans for various medical-surgical units.
- Facilitated family meetings to enhance communication with patients and families.
- Provided advance care planning conversations.
- Completed psychosocial assessments.
- Attended team meetings and provided feedback on case updates and treatment recommendations.
- Assisted clients in accessing community resources such as housing, food pantries, and transportation options.
- Maintained and developed community relationships to support various client referrals.
- Developed workable solutions for recurring problems for individuals and families.
- Facilitated frequent family conferences to discuss case plans in detail and discuss goals.
- Participated in court proceedings related to cases involving children or vulnerable adults.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Actively advocated for systemic change within organizations that serve vulnerable populations.
- Assisted and advocated for clients obtaining financial resources and government entitlements.
Education
MBA -
Western GOverner’s University
05.2020
registered nurse -
PA College of health sciences
05.2012
bachelor’s of social work -
juniata college
05.1999
Skills
- Project Management
- Policy Development
- Contract negotiations
- Effective communication
- Patient advocacy
- Team collaboration
- Performance auditing
- Clinical administration
- Conflict resolution
- Staff coaching and mentoring
- Recruitment and Retention Strategy
- Infection prevention
- Program implementation
- Customer Satisfaction Improvement
- Employee Satisfaction Improvement
- Change Management
- Quality Assurance Performance Improvement (QAPI)
- Wound care
- Dementia care
- Therapy program development
- Electronic Medical Record Implementation
- COVID-19 Response Management
Quote
We can improve our relationships with others by leaps and bounds if we become encouragers instead of critics. Joyce Meyer
Activities
- Organized local walk for Alzheimer’s Disease and arranged for residents to attend annually.
- Created a mentor CNA program to improve retention and onboarding process.
- Developed Joy committee to help with employee retention and engagement from all departments in the community.
- Lancaster Chamber of Commerce Discovering Paths Program Mentor 2018, 2019, 2020, 2022, 2023, 2024.
- Consultant for Accora for fall prevention- Holds educational webinars on best practices on fall prevention and restorative nursing programs.
- National speaking engagement at the National Veteran’s Association annual summer conference 2023 in Austin, Texas.
- Speaker on The PA Learning Network quarterly educational series 2023.
- Maintain active memberships and participation with PADONA, AAPACN, and APIC.
Timeline
Vice President of Clinical Services
SpiriTrust Lutheran
04.2022 - Current
Director of Nursing
Masonic Villages
01.2021 - 04.2022
Director of Nursing
Pleasant View communities
07.2017 - 01.2021
Assistant Director of Nursing
Pleasant View communities
06.2016 - 07.2017
RN Unit Manager
Pleasant View communities
02.2013 - 06.2016
RN Supervisor
Pleasant View communities
07.2012 - 02.2013
Social Worker
Lancaster General Hospital
06.1999 - 11.2003
MBA -
Western GOverner’s University
registered nurse -
PA College of health sciences
bachelor’s of social work -
juniata college
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