Tiffany Weber

Cincinnati

Summary

Experienced in team leadership, conflict resolution, and guest satisfaction within the hospitality industry. Utilizing operational management skills to streamline processes and improve service quality. Proven track record of fostering positive team dynamics and ensuring excellent customer experiences. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Recognized for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

years of professional experience

Work History

Hospitality Supervisor

AT Hospitality

05.2024 - Current

Conducted regular performance evaluations for team members, offering constructive feedback for improvement and celebrating success where appropriate.
Streamlined operational efficiency by implementing effective scheduling and staff management practices.
Contributed to overall business growth by identifying potential areas for improvement in operations, guest services, or staff performance.
Overcame challenging situations involving unhappy guests or unforeseen issues with grace under pressure to maintain overall satisfaction levels among guests consistently high.

FOH - Shift Leader

Zundo

05.2019 - 03.2020

Trained new employees and delegated daily tasks and responsibilities.
Completed cash and credit card transactions accurately using POS software.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.

Customer Service Associate, Management Escalations

Humana

06.2014 - 04.2019

Utilized internal software and tools to meet customer needs and resolved issues promptly.
Investigated and resolved customer inquiries and complaints quickly.
Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Provided training and support to new associates to help provide high-quality customer service.

Patient Care Assistant & Unit Clerk

Good Samaritan Hospital Medical Center

09.2009 - 06.2014

Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
Ensured accurate documentation of patient information in electronic health records for appropriate record keeping.
Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Implemented infection control protocols effectively, reducing the spread of illness within the facility.

Education

Health Administration

University of Cincinnati

Skills

Complaint handling
Employee scheduling
Reservation management
Initiative and Self-motivation
Teamwork and collaboration

Customer service
Attention to detail
Organizational skills
Team leadership

Timeline