Nicole Weiler, MBA
Fort Lauderdale,FL
Summary
Dynamic Client Success Director with a proven track record at Kepler Analytics, driving $925K in upgrade sales and enhancing client retention through strategic relationship management. Expert in contract negotiation and training development, leveraging strong analytical skills to identify growth opportunities and deliver impactful C-level presentations.
Overview
11
11
years of professional experience
Work History
Client Success Director
Kepler Analytics
Fort Lauderdale, FL
08.2023 - 02.2024
- Drove client success in the US market through end-to-end management, including onboarding, training, and execution. Identified and capitalized on upgrade and upsell opportunities, achieving $925K in Q2 upgrade sales and contributing to $856K in annual revenue through insightful data trend analysis.
- Fostered and nurtured high-level client relationships, resulting in robust retention rates and the proactive identification of business growth avenues.
- Spearheaded the successful upgrade of 28 clients to new technology by 2025, directly enhancing revenue streams and bolstering operational accuracy.
- Designed and delivered impactful training sessions for C-level executives, ensuring proficient adoption and implementation of the Traffic Program.
- Orchestrated contract negotiations with Procurement Teams, optimizing cost structures and resource allocation to support seamless global operations.
Client Success Manager
Gartner
Fort Lauderdale, FL
05.2022 - 08.2023
- Managed a client portfolio exceeding $4M, fostering strong relationships with C-suite IT executives at retailers and consumer product companies to boost client retention and satisfaction.
- Streamlined the onboarding of new seat holders and conducted regular client meetings to ensure value realization, strategically aligning priorities and outcomes.
- Served as a key liaison between clients and the Product Team, translating client feedback into product enhancements and advocating for their needs.
- Drove increased sales revenue by proactively identifying and securing upsell opportunities for client licenses and additional products.
- Provided expert IT consulting, offering strategic insights on future trends, innovation, and operational improvements to clients.
Customer Success Manager
Johnson Controls
Fort Lauderdale, FL
08.2019 - 05.2022
- Oversaw a $5 million portfolio of Enterprise Retail Clients, strategically implementing in-store traffic programs that directly led to increased revenue generation.
- Generated up to $750,000 in incremental revenue by expertly guiding clients through essential product upgrades.
- Facilitated the smooth onboarding of new clients, including C-suite leadership, and provided comprehensive training to store operations teams on traffic solutions and best practices.
- Strengthened customer relationships through personalized touchpoints, consistent communication, and presenting data-rich business reviews to C-level executives.
- Designed and implemented customer success training programs, significantly enhancing the team's professional capabilities and fostering skill development.
- Created high-impact presentations for clients and stakeholders, clearly articulating traffic business strategies and solutions, including Quarterly Business Reviews (QBRs) and store training.
- Drove significant client retention by leading successful upsell initiatives and contract renewals, while proactively presenting prospects with cutting-edge traffic and smart shelving innovations.
- Developed strategic client roadmaps to enhance problem-solving efficiency and expedite critical decision-making processes.
- Improved operational efficiency and processes by fostering strong cross-functional collaboration with internal Engineering and Support teams to resolve issues and develop new strategies.
Adjunct Instructor
Columbia College
Chicago, IL
08.2018 - 06.2021
- As an Adjunct Instructor at Columbia College Chicago, delivered comprehensive courses in Retail Math and Merchandise & Assortment Planning.
- Guided students through career goal identification, resume optimization, LinkedIn profile enhancement, and cultivating professional networks.
- Facilitated student professional growth and industry integration by organizing and engaging in career and networking events.
Adjunct Instructor
Northern Illinois University
DeKalb, IL
01.2013 - 08.2015
- Taught courses as an Adjunct Instructor at Northern Illinois in Textiles, Retail Buying, Careers in the Fashion Industry, and Visual Merchandising.
- Established and managed a Career Advisory Board, facilitating student connections with industry professionals and organizing annual networking events and curriculum reviews.
- Mentored students on internship and job search strategies, providing personalized support in resume writing, LinkedIn optimization, and interview preparation.
- Developed and led the "Travel New York" course, offering students an immersive tour of NYC's fashion industry, culminating in a comprehensive video project.
- Collaborated on key interdepartmental initiatives like the Kohl's Fashion Show and Career Day, partnering with the Marketing Department to enhance student opportunities.
Education
Master's Degree - Business Administration with a focus on leadership
Aurora University
Aurora, ILBachelor's Degree - Management
Columbia College
Chicago, ILSkills
- Microsoft Office
- POS Platforms
- P & L Management
- Recruiting & Training
- People Development
- Talent Acquisition
- Employee Relations
- Team Leadership
- Customer Relations
- Client Onboarding
- Strategic Planning
- Store Operations
- Retail Technology
- Client onboarding
- Contract negotiation
- C-level presentations
- Customer relationship management
- Project management
- Cross-functional collaboration
- Training development
- Problem solving
- Client retention
- Client relationship management
- Business analytics
- Sales support
- Growth strategies
- Staff training
ADDITIONAL EXPERIENCE
- David’s Bridal- Store Manager
- Target- Executive Team Leader
- Bebe- Bridal Manager
- Assistant Buyer- Claire’s
Timeline
Client Success Director
Kepler Analytics
08.2023 - 02.2024
Client Success Manager
Gartner
05.2022 - 08.2023
Customer Success Manager
Johnson Controls
08.2019 - 05.2022
Adjunct Instructor
Columbia College
08.2018 - 06.2021
Adjunct Instructor
Northern Illinois University
01.2013 - 08.2015
Master's Degree - Business Administration with a focus on leadership
Aurora University
Bachelor's Degree - Management
Columbia College
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