Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Work Availability
Software
Websites
Timeline
Hi, I’m

Nicole Welch

Data Analyst
Columbia,TN
It is never too late to be what you might have been.
George Eliot
Nicole Welch

Summary

Data Analyst known for having terrific work ethic and dynamic communication skills. Well-versed in delivering high levels of support in multiple fields, with experience in medical technology and databases.

Overview

15
years of professional experience
1
Certification
3
years of post-secondary education

Work History

Sarah Cannon Research Institute
Nashville, TN

Data Analyst II
01.2022 - 07.2025

Job overview

  • Managed our Veeva environment keeping up to date on Users and their access.
  • User Access Reviews for several systems including Veeva, Rave and Tempo.
  • Utilizing VLookups to find and combine multiple entries in various systems
  • Recognizing and discussing with business owners the pros and cons of certain use case scenarios regarding their product changes.
  • I assisted in making the requested changes.
  • Finding new ways to keep and protect data for future use in the data lake.
  • Redesigning forms for company circulation
  • Creating and updating our official SOPs for quality and company reference.
  • Troubleshooting user issues and resolving as quickly as possible.
  • Smoke testing (Testing a product or procedure as approved by our quality team.)

Nashville, TN

Patient Enrollment Coordinator
05.2021 - 12.2022

Job overview

  • Verified and update patient information in research and billing database.
  • Comply with HIPPA laws
  • Email pertinent information to groups/agencies and site supervisors
  • Collect Data, Create and Manage reports for trial specialists, physicians, and nurses.
  • Ensure patient data is up to date and consistent across all platforms and documents.

Epic systems
Brentwood, TN

IT Support
08.2020 - 09.2020

Job overview

  • Verified and updated account information for patients
  • Adhered to strict data confidentiality policies to prevent information leakage.
  • Identified and corrected data entry errors to prevent duplication across systems.

Staffing as a Mission
Brentwood, TN

Data Analyst
08.2020 - 09.2020

Job overview

  • Verified and updated account information in hospital database.
  • Adhered to strict data confidentiality policies to prevent information leakage.
  • Transferred information into databases to maintain consistent, accurate client records and project details.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Following HIPPA regulations in regard to patient files.

Express Employment Professionals
Franklin, TN

Front Office Coordinator
06.2019 - 05.2020

Job overview

  • Promoted three times in six months, to in house IT and Social Media manager.
  • Conducted research using various media sources to obtain relevant data for staff requirements.
  • Guided administrative and professional staff through computer and software problems.
  • Managed the branch's social media profiles and recruiting websites.
  • Managed office personnel schedules and implemented coverage for increased work demands or unexpected absences.
  • Set up and maintained physical and electronic filing systems.
  • Transmitted information or documents to customers, using computer, mail or facsimile machine.
  • Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
  • Improved office efficiency, managing client correspondence, record tracking and data communications.
  • Entered invoice data into company database and updated details, to keep information current.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.

PIE Charter Schools
Lebanon, OR

Teacher's Assistant
08.2018 - 05.2019

Job overview

  • Organized a class of 23, including grade reporting.
  • Supervised students and maintained security throughout school buildings and on field trips.
  • Assisted teachers with instruction and provided clerical support for diverse needs.
  • Prepared bulletin boards, classroom materials and individual student portfolios.
  • Marked homework assignments, tests and special projects.
  • Modeled and taught basic and advanced social skills, conflict management techniques.
  • Graded assignments and tests using answer key, documented results and reported to district.
  • Distributed and collected tests and homework to collate and prepare for grading.
  • Took attendance, graded assignments, and maintained routine student records.
  • Helped students master learning concepts through one-on-one and small group tutoring.

Kirkland's
Pensacola, FL

Store and Truck Manager
09.2015 - 02.2017

Job overview

  • Managing 5-10 people per shift.
  • Customer service and dispute de-escalation.
  • Opening and closing the store.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Improved inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
  • Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Delegated daily tasks to team members to optimize team productivity.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.

Call Center Representative
12.2010 - 12.2015

Job overview

  • Handled all incoming calls and directed callers to appropriate department or employee.
  • Answered phone calls by 3rd ring and asked appropriate questions to determine which department or staff member could be of service.
  • Attended meetings and took meticulous notes to disseminate to all participants.
  • Scheduled appointments for management teams and maintained updated calendar using a 'Quest (Q4)' system.

Education

Columbia State Community College
Columbia

Associate of Applied Science from Computer Information Technology: Programming
01.2018 - 05.2021

University Overview

Concentration in Programming

  • Dean's List
  • Honor Roll
  • 3.79 GPA
  • Phi Theta Kappa Member
  • Sigma Kappa Delta Member
  • magna cum laude graduate

Skills

  • CRM and office management
  • Data entry documentation
  • Microsoft PowerPoint
  • Microsoft Office
  • Microsoft Excel
  • Filing
  • Front office management
  • Data Entry
  • Verbal and written communication
  • Programming
  • Front desk
  • Staffing
  • Microsoft Word
  • Clerical experience
  • 3rd party website builders
  • Confluence
  • HTML5
  • C
  • C#
  • Computer skills
  • Veeva
  • Phone etiquette
  • Smoke Testing
  • Typing
  • Proficient in Microsoft Office
  • Administrative experience
  • Scheduling
  • Customer Service
  • Self Study Python
  • Troubleshooting
  • Office experience
  • Organizational skills
  • Microsoft Outlook
  • Time management
  • Sharepoint
  • Technologically savvy
  • Documentation
  • Experience working with Linux
  • Databases
  • Record keeping

Certification

Driver's License

Personal Information

Driving License: Yes
Availability
See my work availability
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tuesday
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friday
saturday
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Software

Veeva

Smart Solve

Excel

Powerpoint

CoPilot

Timeline

Data Analyst II

Sarah Cannon Research Institute
01.2022 - 07.2025

Patient Enrollment Coordinator

05.2021 - 12.2022

IT Support

Epic systems
08.2020 - 09.2020

Data Analyst

Staffing as a Mission
08.2020 - 09.2020

Front Office Coordinator

Express Employment Professionals
06.2019 - 05.2020

Teacher's Assistant

PIE Charter Schools
08.2018 - 05.2019

Columbia State Community College

Associate of Applied Science from Computer Information Technology: Programming
01.2018 - 05.2021

Store and Truck Manager

Kirkland's
09.2015 - 02.2017

Call Center Representative

12.2010 - 12.2015
Nicole WelchData Analyst
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