Summary
Overview
Work History
Education
Skills
Certification
Assessments
Personal Information
References
Accomplishments
Work Availability
Software
Timeline
Generic

Nicole West

San Diego,CA

Summary

Competent Process Analyst experience in Quality Assurance roles. Analytical and logical mindset with skill in developing actionable solutions to meet business needs. Promoting exemplary talents in documentation and reporting.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Process Analyst

Abbott
12.2022 - Current
  • Analyzed and documented company processes for executive leadership and suggested areas for improvement.
  • Liaised with staff managers to collaboratively design process change implementation plans.
  • Conducted root cause analyses to pinpoint underlying problems within existing processes, enabling targeted improvements.
  • Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
  • Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
  • Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
  • Determined quality assurance benchmarks and set standards for improvement.

MLT Clinical Coordinator

Fortis Institute
02.2021 - 12.2022
  • Collaborated with cross-functional teams to ensure successful implementation of changes
  • Reviewed user feedback regarding existing processes, made recommendations accordingly
  • Coached staff members on proper use of procedures, tools, and resources available
  • Evaluated potential risks associated with proposed process enhancements
  • Analyzed and documented existing business processes, identified gaps and proposed solutions
  • Executed process changes to reduce lead time and increase customer satisfaction
  • Applied new procedures to align compliance with company regulations
  • Implemented self-audits, documenting results and analysis
  • Documented all test results including defects, discrepancies, and issues reported during the testing cycle
  • Coordinated quality analyses driving accurate results, timely completion, and proper responses and notification
  • Developed, implemented, and maintained quality assurance processes to ensure product reliability
  • Identified and implemented process and product improvements to enhance quality and reduce costs
  • Conducted historical analyses of test results
  • Established metrics and tracked trends within QA process over time
  • Conducted inspection and analysis of package integrity and specifications
  • Facilitated communication between patients, families, physicians, nurses, and other healthcare providers.

Medical Technologist

LabCorp
01.2020 - 02.2021

Lead Medical Technician

VA Medical Center
05.2019 - 12.2019
  • Oversaw daily activities within the clinic including scheduling appointments, managing workflow, and supervising staff
  • Resolved conflicts among members of the healthcare team in a timely manner
  • Utilized instructional technologies to enhance effective learning
  • Created and implemented assessment tools to measure student learning
  • Lectured on courses in varied locations and via various media to meet the needs of in-class and remote students
  • Analyzed student data to assess progress towards programmatic goals
  • Led department program development and advisement activities to create a strong learning environment
  • Participated in continuing education programs designed to enhance professional skillset
  • Performed laboratory tests and procedures accurately, efficiently, and according to established protocols
  • Protected patients and employees by adhering to infection control and hazardous waste policies and protocols
  • Ensured compliance with applicable regulations governing the practice of medical technology
  • Demonstrated knowledge of medical terminology and laboratory instruments for clinical analysis
  • Determined normal and abnormal components by conducting chemical analyses of blood, urine, and spinal fluids
  • Analyzed test results and prepared reports for physicians and healthcare providers, communicating findings and recommendations
  • Developed and implemented laboratory policies and procedures, ensuring compliance with legal and regulatory requirements
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.

Medical Laboratory Technologist/Chemistry Supervisor

United States Navy
02.2008 - 03.2012
  • Conserved laboratory resources by using equipment and supplies as needed to accomplish job results
  • Evaluated quality control within the laboratory using standard laboratory test and measurement controls
  • Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards
  • Handled specimens according to laboratory protocols to maximize accuracy and precision of results
  • Processed patient specimens according to priority and documented results
  • Utilized expertise in microbiology, chemistry, and hematology to help with the diagnosis of medical issues
  • Recorded, reported, and posted test results using CHCS
  • Executed corrective actions when test controls were outside specified limits
  • Kept laboratory equipment clean and in good working order for optimal functionality and longevity
  • Kept the laboratory in compliance with all applicable guidelines and laws
  • Established staff schedules and assignments based on facility needs and equipment availability
  • Reviewed documentation for compliance with requirements and accuracy of information
  • Interpreted and communicated new or revised policies to staff
  • Oversaw financial operations, producing invoices, processing payments, and preparing deposits.

Hospital Corpsman

United States Navy
03.2004 - 03.2012
  • Maintained treatment records and reports and cared for over [Number] injured and sick individuals per week
  • Maintained operational organization by ensuring equipment functionality, inventory levels, and employee medical training
  • Administered medical care for a range of conditions and basic health concerns including immunization, medications, and blood draws
  • Rendered emergency medical treatment and administered immunization programs
  • Provided leadership, delegation, and exceptional medical service in high-pressure situations
  • Collected laboratory specimens, dropped off at laboratories, and picked up test results
  • Maintained confidentiality of patient data and condition at all times to safeguard health information.

Education

Bachelor of Science in Health Science -

Purdue University
Fort Lauderdale, FL
03.2019

Diploma in Medical Laboratory Technology -

Thomas Nelson Community College
Hampton, VA
01.2008

Skills

  • Quality control
  • Process Documentation
  • Lean Six Sigma
  • Chemistry
  • Calibratiion
  • Organizational skills
  • OSHA
  • Quality assurance
  • Time Management
  • Laboratory Procedures
  • Documentation Review
  • Quality Assurance Analysis
  • Pre-Release Test Scheduling
  • Compliance Testing
  • Problem Documentation
  • Data Analysis

Certification

  • MLT (ASCP), 12/01/22
  • CPR Certification
  • Yellow Belt Certification

Assessments

Customer focus & orientation, Highly Proficient, 12/01/20

Personal Information

Willing To Relocate: Anywhere

References

References available upon request

Accomplishments

  • Resolved product issue through consumer testing.
  • Coordinated weekly team meetings as module lead, resulting in improved communications and better overall work relationships among project personnel.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

SQL

EXCEL

JMP

Timeline

Process Analyst

Abbott
12.2022 - Current

MLT Clinical Coordinator

Fortis Institute
02.2021 - 12.2022

Medical Technologist

LabCorp
01.2020 - 02.2021

Lead Medical Technician

VA Medical Center
05.2019 - 12.2019

Medical Laboratory Technologist/Chemistry Supervisor

United States Navy
02.2008 - 03.2012

Hospital Corpsman

United States Navy
03.2004 - 03.2012

Bachelor of Science in Health Science -

Purdue University

Diploma in Medical Laboratory Technology -

Thomas Nelson Community College

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Nicole West