Nicole West
Office Manager
Joplin,MO
Summary
Experienced Office Assistant with a proven track record of over 5 years in a fast-paced facility with more than 50 employees. Adept at managing administrative tasks, coordinating schedules, and providing exceptional customer service. Demonstrated expertise in cashiering and sales, with over 20 years of experience in handling transactions and driving revenue growth. Committed to maintaining a professional and organized work environment while delivering efficient support to enhance overall operations.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Sales Representative
Communications Solutions LLC
Joplin, MO
10.2023 - 09.2024
- Proven track record in sales consistently meeting sales and exceeding sales goals with commission percentage at 30%.
- Negotiating Sales by problem solving solutions for potential customers.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Office Manager
Apple Market
Willard, MO
09.2021 - 09.2023
- For a staff of 50, prepare daily, monthly, yearly financial statements
- Managed Accounts Receivable and daily deposits
- Managed office and front-end personnel
- Reported directly to Store Manager.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Office Assistant
Murfin’s Market
Willard, MO
10.2016 - 10.2020
- Prepare daily financial statements
- Assisted with monthly and yearly financial statements
- Assisted with deposits and accounts receivable
- Assisted store managers and office managers with daily tasks
- Cashiering and Opening duties.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Education
Administrative Certificate - Administrative Assistance And Secretarial Science
Ozarks Technical Community College
Springfield, MO 05.2022 - Current
Skills
Strong interpersonal & communication skills
MS Office Suite
WPM: 90
Ability to work collaboratively as part of a team
Problem Solving
Leadership
Meticulous attention to detail
Excellent Organizational skills
Poised under pressure
Accomplishments
- PTK Honor Society Member
- Provosts List Fall 2022
Timeline
Sales Representative
Communications Solutions LLC
10.2023 - 09.2024
Administrative Certificate - Administrative Assistance And Secretarial Science
Ozarks Technical Community College
05.2022 - Current
Office Manager
Apple Market
09.2021 - 09.2023
Office Assistant
Murfin’s Market
10.2016 - 10.2020
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