Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole West

Las Vegas,NV

Summary

Dedicated support professional with 10+ years of experience in customer service, travel coordination, and crisis management across diverse industries, passionate about helping clients resolve issues and ensuring positive experiences. Proven ability to quickly learn new systems and processes, adapt to challenging situations and deliver exceptional service. Highly organized, detail-oriented, and thrives in fast-paced remote work environments. Eager to leverage skills and experience to contribute to a dynamic team and grow professionally.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Cashier

Lowes Home Improvement Stores
04.2025 - Current
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Restocked and organized merchandise in front lanes.

In-Destination Support Specialist (Remote)

Gate 1 Travel
08.2022 - Current
  • Assist 20-35 customers with current travel bookings, itineraries, and travel requirements, resolving complex issues and ensuring seamless travel experiences
  • Provide support with emergency travel arrangements for customers, ensuring their safety and well-being
  • Successfully collected outstanding payments from passengers through effective communication and negotiation skills
  • Respond to customer inquiries and resolve complaints to establish trust and increase satisfaction.
  • Key Performance Indicator Score 94.5%
  • Use Amadeus/GDS
  • Tracked and documented customer interactions in the customer relationship management system to maintain accurate records.

Administrative Assistant/Travel Coordinator

4WALL Entertaiment
01.2019 - 08.2022
    • Managed travel arrangements for 30+ employees, leveraging Concur software to optimize bookings, reduce travel costs, and processed expense reports for reimbursement
    • Proactively identified and resolved potential travel conflicts, ensuring smooth itineraries and client satisfaction
    • Managed a complex calendar for multiple team members, scheduling meetings, conferences, and appointments with attention to detail and accuracy
    • Ordered office supplies, monitored inventory levels, and processed expense reports for reimbursement
    • Answered multi-line phone system, routed calls, delivering messages to staff and greeting visitors.

Receptionist (Temp)

Total Financial
03.2017 - 09.2018
  • Answer and route 30 incoming phone calls to the appropriate department or individual, providing prompt and courteous assistance
  • Maintained office supplies, updated calendars, and scheduled meetings, ensuring smooth daily operations
  • Provided clerical support by copying, faxing, and filing documents
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.

Event Manager

Club Demonstration Service
05.2009 - 07.2014
  • Successfully recruited, trained, and managed a team of 50+ demonstration specialists fostering a collaborative and efficient work environment to meet project deadlines
  • Manage operations and administration and enforce all CDS policies
  • Effectively communicated with multiple managers, vendors, and demonstrators, ensuring clear expectations and successful event execution
  • Strategically analyzed sales data and customer feedback to make data-driven decisions for improving demonstration strategies
  • Train and certify employees on Food Safety guidelines
  • Manage workplace safety, prevent employee and member accidents

Education

Associate of Arts - Business/Finance

College of Southern Nevada
Las Vegas, NV
05-2027

Diploma - General Studies

Lynwood High School
Lynwood, CA
06-1991

Skills

  • Customer Service: Demonstrated commitment to providing exceptional customer service with integrity and building strong client relationships
  • Problem Solving: Skilled at identifying and resolving complex issues with a focus on client satisfaction
  • Technology Proficient: Experienced with, CRM, Amadeus, Genesys, Microsoft 365, Concur
  • Team Collaboration: Proven ability to work effectively with colleagues and vendors to achieve common goals
  • Efficient: Able to respond quickly to demands of fast-paced work environment

Timeline

Cashier

Lowes Home Improvement Stores
04.2025 - Current

In-Destination Support Specialist (Remote)

Gate 1 Travel
08.2022 - Current

Administrative Assistant/Travel Coordinator

4WALL Entertaiment
01.2019 - 08.2022

Receptionist (Temp)

Total Financial
03.2017 - 09.2018

Event Manager

Club Demonstration Service
05.2009 - 07.2014

Associate of Arts - Business/Finance

College of Southern Nevada

Diploma - General Studies

Lynwood High School

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Nicole West