Nicole West
North Las Vegas,AK
Summary
A natural leader with many skills including proven ability to enhance operational efficiency through effective teamwork and problem-solving, de-escalation techniques and first aid, ensuring safety and satisfaction in high-pressure environments. Committed to delivering exceptional service and maintaining standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Security Forces Leader
United States Air Force
06.2020 - Current
- Monitored an installation wide alarm system ensuring base security while managing multiple surveillance software and programs.
- Led successful security operations at the installations Visitor Control Center, coordinating efforts with other departments to ensure seamless executions of background checks.
- Conducted security checks on vehicles entering the premises, mitigating risks associated with unauthorized access or contraband materials.
- Responded to emergency situations quickly and calmly for professional support.
Server
Lucilles Smokehouse BBQ
03.2019 - 06.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with systems to place orders and managed customer bills.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server Shift Leader
Norms Restaurant
09.2016 - 06.2020
- Oversaw daily operations of the shift team, delegated tasks, and trained new staff.
- Trained new waitstaff personnel, providing onboarding processes to integrate additional team members quickly.
- Handled customer complaints professionally, resolving issues through acknowledgment and commitment to service.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Education
Associate of Arts - Child Development
University of Alaska Fairbanks
Fairbanks, AK06-2026
Associate of Arts - Criminal Justice
Community College of The Air Force
Montgomery, AL06-2025
Skills
- Public safety
- De-escalation techniques
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Customer service
- Computer skills
Accomplishments
Airman of the year
2 Accomplishment Medals
Languages
Spanish
Native or Bilingual
Certification
- Security Clearance
- CPR Certified
Timeline
Security Forces Leader
United States Air Force
06.2020 - Current
Server
Lucilles Smokehouse BBQ
03.2019 - 06.2020
Server Shift Leader
Norms Restaurant
09.2016 - 06.2020
Associate of Arts - Child Development
University of Alaska Fairbanks
Associate of Arts - Criminal Justice
Community College of The Air Force
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