Nicole Wheeler
Waterflow,NM
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
26
26
years of professional experience
Work History
Finance Secretary
Central Consolidated School District
Shiprock, NM
01.2019 - Current
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Assisted with the preparation of budgets and forecasts for upcoming fiscal years.
- Processed payments for vendors and suppliers in a timely manner.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Provided technical assistance on finance-related matters when needed.
- Monitored compliance with applicable laws and regulations related to finance activities.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Performed data entry tasks into finance software systems to keep accurate records of transactions.
- Developed and maintained financial records, prepared reports, and managed accounts receivable and payable.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Updated customer information in the database system as needed.
- Placed orders with vendors, followed up to resolve problems and facilitated timely delivery, receiving and dispensing of goods to appropriate requester.
- Assisted with the preparation of financial statements such as balance sheets, income statements, and cash flow statements.
- Prepared monthly bank reconciliations to ensure accuracy of account balances.
- Provided administrative support to the finance team by preparing documents and maintaining filing systems.
- Handled confidential information relating to finances in a secure manner.
- Reviewed current procedures and processes related to finance activities for potential improvements.
- Generated reports summarizing daily, monthly, yearly financial activity for management review.
- Researched discrepancies between invoices and payments received from customers.
- Verified and processed accurate and timely financial transactions, invoices and purchase orders within institution's financial system.
- Ensured accuracy of invoices before sending them out for payment processing.
- Trained and mentored department heads in smooth, efficient use of financial management software and offered troubleshooting and support to keep finances simple and effective.
Registrar
Central Consolidated School District
Shiproc, NM
01.2019 - Current
- Maintained student records, ensuring accuracy and confidentiality.
- Performed data entry into the student information system.
- Managed classroom capacity limits while maintaining a balanced schedule.
- Resolved student inquiries regarding registration issues or policies.
- Reviewed and updated student contact information as needed.
- Assisted in scheduling classes, instructors, and rooms.
- Processed enrollments, withdrawals, transfers and grade changes.
- Planned, administered and controlled budgets.
- Developed procedures for efficient workflow processes within the registrar office.
- Verified transcripts for incoming transfer students.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
- Managed household errands and other essential duties.
- Utilized various software and tools to streamline processes and optimize performance.
Receptionist
Central Consolidated School District
Shiprock, NM
01.2019 - Current
- Developed and maintained a filing system for essential documents, improving office organization.
- Greeted customers, answered general questions and directed to appropriate locations.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Monitored office supplies inventory and placed orders when necessary.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Responded to inquiries from internal staff members regarding office operations.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Scheduled appointments for clients, customers, and other visitors.
- Greeted visitors and provided them with assistance.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Organized travel arrangements for staff members including flights, hotels, car rentals.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Sorted incoming mail and directed to correct personnel each day.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Assisted with onboarding of new employees by providing orientation information and support.
- Verified visitors' identification cards before allowing access to the building.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Managed company database and ensured the accuracy of contact information.
- Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Kept updated records of office expenses and costs, assisting with budget tracking.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Updated daily log book with information about visitors entering the premises.
- Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Processed payments and updated accounts to reflect balance changes.
- Coordinated meeting room bookings and arranged catering for meetings and events.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Operated a variety of machinery and tools safely and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Utilized various software and tools to streamline processes and optimize performance.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed day-to-day duties accurately and efficiently.
Substitute Teacher
Central Consolidated School District
Shiprock , NM
08.2017 - 01.2019
- Took attendance and maintained attendance records during period as substitute.
- Supervised students during recess, break times and dismissal periods to prevent injuries and fights.
- Provided classroom instruction outlined in teacher's lesson plans.
- Maintained a safe learning environment by enforcing school rules and regulations.
- Distributed worksheets and homework assignments from head teacher to assist with classroom operations.
- Addressed rowdy and uncooperative students by speaking firmly and informing head teacher of transgressions.
- Communicated with head teacher to execute priorities for school day and ongoing lesson plans.
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Assisted struggling students with classroom assignments with one-on-one tutoring.
- Operated computers or audio-visual aids to supplement class presentations.
- Answered student questions about course concepts.
- Monitored student progress throughout the day.
- Provided classroom instruction following regular teacher's lesson plans.
- Implemented classroom rules to maintain order and discipline.
- Left notes for head teacher about notable students, events and problems.
Records Technician
City of Farmington Police Department
Farmington, NM
09.1999 - 09.2010
- Assisted in the preparation of documents for court appearances.
- Checked crime scene records, including films, evidence bags and boxes, to verify evidence and file items in appropriate locations and in accordance with established procedures.
- Reviewed and updated records to ensure accuracy of data.
- Communicated with supervisors about necessary filing, transcribing or documentation requirements for different pieces of evidence.
- Attended training sessions related to police record keeping procedures.
- Responded to inquiries regarding status of requests in a timely manner.
- Packaged and properly stored evidence for use in cases.
- Analyzed reports to identify discrepancies and errors.
- Researched old case files when requested by law enforcement personnel.
- Documented all activities related to processing police records requests.
- Generated monthly statistical reports on arrests and dispositions.
- Scanned documents into computer system for storage purposes.
- Exchanged information on crime scene collection activities with other law enforcement personnel.
- Briefed employees on how to process specific types of evidence, protect chain of custody and support case requirements.
- Maintained filing systems by organizing and storing paper and electronic documents.
- Retrieved archived files upon request from law enforcement personnel or other agencies.
- Collaborated with other departments such as the court system in obtaining necessary documentation.
- Provided customer service to citizens requesting police records information.
- Processed requests from law enforcement personnel for criminal record information.
- Created new records as needed and entered data into databases accurately.
- Performed regular audits of existing records to ensure accuracy of data.
- Compiled statistics on arrests, convictions, warrants.
- Monitored evidence inventories and double-checked accuracy and security of handling procedures to support effective investigations and eventual prosecution.
- Monitored incoming mail for police records related correspondence.
- Submitted pieces of evidence supervisors and prosecutors for evaluation and use in legal proceedings.
- Recognized by management for providing exceptional customer service.
- Identified needs of customers promptly and efficiently.
- Operated a variety of machinery and tools safely and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed household errands and other essential duties.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed inventory and supplies to ensure materials were available when needed.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated knowledge through continuing education and advanced training.
Education
High School Diploma -
Farmington High School
Farmington, NM 05-1996
Some College (No Degree) - Office/Clerical
San Juan College
Farmington, NMSkills
- Financial planning
- Financial forecasting
- Cost control
- General ledger maintenance
- Accounts payable
- Accounts receivable
- Expense tracking
- Bank reconciliation
- Student supervision
- Filing systems
- Document management
- Scheduling appointments
- Calendar management
- Strong organization
- Basic accounting
- Phone etiquette
- Maintaining confidentiality
- Travel administration
- Document retrieval
- Sensitive material handling
- Record keeping
- Manage correspondence
- Customer relations and communications
- Records management systems
- Multitasking Abilities
- Inventory management
- Office Software
- Vendor relations
- Database entry
- Administrative support
- Electronic records management
- Clerical support
- Office management
- Time management abilities
- Teamwork
- Excellent communication
- Social media
- Database and client management systems
- Travel planning
- Hospitality and accommodation
- Employee timesheet processing
Affiliations
- Spending time with Family.
- Active in Church.
- Camping and fishing.
- Traveling.
Timeline
Finance Secretary
Central Consolidated School District
01.2019 - Current
Registrar
Central Consolidated School District
01.2019 - Current
Receptionist
Central Consolidated School District
01.2019 - Current
Substitute Teacher
Central Consolidated School District
08.2017 - 01.2019
Records Technician
City of Farmington Police Department
09.1999 - 09.2010
High School Diploma -
Farmington High School
Some College (No Degree) - Office/Clerical
San Juan College
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