NICOLE WHELAN
North Las Vegas,NV
Summary
Technically proficient and customer-focused professional with extensive experience in computer technology, data service, and customer facing roles. Currently pursuing a degree in Medical Imaging at the University of Nevada, Las Vegas, with a passion for enhancing technical expertise in a clinical environment. Adept at managing technical systems, resolving operational issues, and delivering excellent customer service. Ready to apply strong technical skills and problem-solving abilities to diverse roles and organizations.
Overview
3
3
years of professional experience
Work History
Front Desk Administrator
Steinberg Diagnostics
10.2024 - 03.2025
- Processed and maintained patient medical documentation, including scheduling, imaging requisitions, and record management, ensuring accuracy and compliance with regulatory standards.
- Provided exceptional customer service, addressing concerns, and facilitating smooth communication between departments and patients.
- Managed front desk operations in a high-traffic radiography program, assisting students, faculty, and visitors with inquiries and administrative support.
Server
Sushi Wow
02.2023 - 11.2023
- Managed technical systems, including a complex POS for order processing and billing, with 100% accuracy.
- Trained new employees on using POS systems and handling customer data securely, improving efficiency by 15%.
- Handled data entry and ensured the accuracy of customer transactions, contributing to a 20% increase in repeat business.
Housekeeping Room Attendant
Carlton Club Inn
03.2022 - 11.2022
- Utilized hotel management software to track maintenance requests and manage room availability, reducing room downtime by 10%.
- Implemented a data-driven approach to improve room service efficiency, earning positive feedback from guests.
- Coordinated with multiple departments to streamline check-in and check-out processes, enhancing overall guest satisfaction and reducing wait times by 15.
Retail Sales Assistant
Maurices
01.2022 - 10.2022
- Used POS and inventory management software to maintain stock levels and handle sales with less than a 1% error rate.
- Conducted detailed data analysis to anticipate product demand, contributing to a 12% increase in sales. Processed online orders and managed product returns through various technical platforms, ensuring a seamless shopping experience for customers.
- Processed online orders and managed product returns through various technical platforms, ensuring a seamless shopping experience for customers.
Education
Bachelor of Science - Medical Imaging
University of Nevada
Las Vegas, NV05-2027
Skills
- Data Management
- Problem-Solving
- Patient Management
- Team Collaboration
- Exceptional communication
- POS system operation
Timeline
Front Desk Administrator
Steinberg Diagnostics
10.2024 - 03.2025
Server
Sushi Wow
02.2023 - 11.2023
Housekeeping Room Attendant
Carlton Club Inn
03.2022 - 11.2022
Retail Sales Assistant
Maurices
01.2022 - 10.2022
Bachelor of Science - Medical Imaging
University of Nevada
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