Nicole Wherley
Sauk Rapids,MN
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing multiple facets of customer-facing and back-end operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Store Manager
Escape Frenzy
2017.12 - 2020.03
- Had to handle groups of upwards of 60+ customers multiple times a day
- Had to manage constant rotating time of scheduled experiences for customers throughout day
- Repair hardware fixes on the fly
- Fix computer system errors on the fly to operate experiences
- Handle customers, both good and bad, and do what was best for the company while being considerate for the customer
- Had to have high attention to detail to know where customers were in the experience and how to guide them through the game
- Manage other employees and delegate duties evenly for team
- Open and Close and all responsibilities that go with those duties
- Push sales of merchandise, gift cards, and extra games
- Took phone calls answering questions and booking appointments
- Helped customers plan proposals, birthday parties, work functions.
QA Tester
Activision Blizzard
2016.06 - 2017.12
- Tasked with testing AAA Title Video Games before their release to the public
- Coordinated small to large groups of people to get multiple tasks and activities done for the project within a timely manner
- Had to work solo on 1000+ tasks a day and get them done as efficiently as possible
- Had to write up well-written bugs when problems where found within the game detailing what, when, how, and where the bug was found and had to write detailed directions so others could reproduce the issue to fix it
- Had to work on ever changing deadlines and shifts and retain private information for the company
- Had to work 12 hour shifts 7 days a week.
Cleaner/Housekeeper
Merry Maids
2014.02 - 2015.02
- Tasked with cleaning and maintaining customer homes
- Had to be time efficient but also very thorough
- Had to be able to move customer's furniture to get to certain areas within the home
- Had to bring positive attitudes to customers and remain professional while cleaning the home
- Had to keep up conversations with chatty customers while getting the necessary work done
- Answered questions customers had about the job and about the business.
Assistant Manager
Pizza Man
2011.06 - 2014.01
- Moved up from a Cook/Waitress to become an Assistant Manager
- Had to run the store when the manager was gone and keep a team of employees working efficiently
- 3 Years of customer service both on the phone and in person and solving problems
- Had to run cash registers, ovens, and keep the business clean and organized for both customers and staff alike.
Education
Associate - Information Technology
Anoka Technical College
Anoka, MN01.2013
Veterinarian Technician -
Globe University
Blaine, MN01.2012
High School Diploma -
Anoka High School
Anoka, MN01.2011
Skills
- Customer Service (10+ years)
- Team Leader (10+ years)
- Basic Computer Skills (10+ years)
- Problem Resolution (8 years)
- Microsoft Office and Windows (10+ years)
- Can Read, Write, and Speak English. (10+ years)
- Quality Assurance (10+ years)
- Customer support (10+ years)
- Typing (10+ years)
- Retail Management (10+ years)
- Web Design
- Store Management Experience (7 years)
- Typography (6 years)
- Writing skills (10+ years)
- Project Scheduling and Operations(10+ years)
- Appointment scheduling (10+ years)
- Client Account Management
- Advertising Campaign Development
- Policy Development and Enforcement
- Order Management
- Documentation And Reporting
- Problem-Solving
- Accurate money handling
- Friendly and Positive
- Direct Sales
- Employee Relations
- Marketing and Promotions
- Human Resources
- Training and mentoring
- Special Events
- Data Management
- Records Organization and Management
Additional Information
Very Patient, Quick Thinker, Compassionate, Willing to go the Extra Mile for Others, I work well in Teams and Solo
Location Preferences - Relocation
Minnesota
Assessments
Advanced attention to detail - Proficient
Inside Sales - Proficient
Writing - Proficient
Reading and Understanding Context Clues - Proficient
Customer Service Attitude - Proficient
Problem Solving - Proficienct
Languages
English
Native or Bilingual
Timeline
Store Manager
Escape Frenzy
2017.12 - 2020.03
QA Tester
Activision Blizzard
2016.06 - 2017.12
Cleaner/Housekeeper
Merry Maids
2014.02 - 2015.02
Assistant Manager
Pizza Man
2011.06 - 2014.01
Associate - Information Technology
Anoka Technical College
Veterinarian Technician -
Globe University
High School Diploma -
Anoka High School
Similar Profiles
Macy ManningMacy Manning
Beverage Server and Cashier at Soda Frenzy RupertBeverage Server and Cashier at Soda Frenzy Rupert
Nekara MatiaNekara Matia
Volunteer at Colour FrenzyVolunteer at Colour Frenzy
Katie SosaKatie Sosa
Ice Cream Shop Associate at Flavor FrenzyIce Cream Shop Associate at Flavor Frenzy