Nicole White
Pensacola,FL
Summary
Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Ready to take on added responsibilities to meet team goals. Detail-oriented, hardworking and passionate team leader with strong organizational skills eager to secure a management position. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Patient Financial Manager
Community Health Northwest Florida
08.2016 - 08.2023
- Performed banking, checked payroll, business administration and financial tasks.
- Supported financial director with special projects and additional job duties.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Proficient in Medicaid specific processes and procedures.
- Communicated with patients to understand health needs and challenges.
- Maintained understanding of overall business goals, tailoring new hires and continuing training towards reaching prescribed targets.
- Developed, recommended and implemented measures to improve productivity, performance, quality and career path for staff members.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with patients through positive attitude and attentive response.
- Held monthly team meetings to inform team members on company news and updates.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
Customer Service Team Leader
Regions Bank
10.2010 - 10.2015
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Handled day-to-day customer contact via phones, faxes, and emails.
- Provided primary customer support to internal and external customers.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Cross-trained and provided backup support for organizational leadership.
Education
High School Diploma -
Pine Forest High School
Pensacola, FL05.1997
Skills
- Coordinate Training
- HIPAA Guidelines
- Customer Service
- Build Customer Relationships
- Creative Solutions
- Financial Counseling
- Patient Registration
- Analytical and Critical Thinking
- Excellent Team Leadership
- Patient Advocacy
- Internal Controls and Reporting Systems
Timeline
Patient Financial Manager
Community Health Northwest Florida
08.2016 - 08.2023
Customer Service Team Leader
Regions Bank
10.2010 - 10.2015
High School Diploma -
Pine Forest High School
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