Nicole White
Beverly Hills,MI
Summary
Motivated server offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks.
Overview
6
6
years of professional experience
Work History
Restaurant-server
The Morrie
10.2022 - 07.2023
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Processed orders and sent to kitchen employees for preparation.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Restaurant Server
Leo's Coney Island
08.2017 - 05.2022
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Established rapport with regular customers, fostering loyalty through exceptional service.
- Stayed up-to-date on menu changes to help customers make food choices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Accounting
Michigan State University
East Lansing, MIHigh School Diploma -
Wylie E. Groves High School
Beverly Hills, MI06.2019
Skills
- Customer Satisfaction
- Order Taking
- Organization
- Exceptional communication
- Cash Handling
- POS System Operation
- Order Accuracy
- Detail Oriented
- High-volume dining
- Alcohol Service
- Drink Preparation
- Food Running
- Table Bussing
- Food safety practices
- Warm and Friendly
- Team Player
- Reliable and Responsible
- Adaptable and Flexible
- Problem-Solving
- Time Management
- Teamwork and Collaboration
Timeline
Restaurant-server
The Morrie
10.2022 - 07.2023
Restaurant Server
Leo's Coney Island
08.2017 - 05.2022
Accounting
Michigan State University
High School Diploma -
Wylie E. Groves High School
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