Summary
Overview
Work History
Education
Skills
CORE COMPETENCIES
Timeline
OperationsManager

Nicole White

Clearwater,USA

Summary

Versatile professional with over ten years of experience delivering results in both remote and onsite environments. Proven ability to manage complex projects, collaborate across distributed teams, and engage with in-person stakeholders to drive operational success. With excellent communication skills, highlighted by exceptional listening skills and the ability to effectively communicate information verbally to ensure understanding and resolve disputes with employees. Adaptable, self-motivated, and committed to achieving business objectives through a flexible hybrid work model.

Overview

7
7
years of professional experience

Work History

Operations Manager

Knighted Gaming
06.2023 - Current
  • Managed a cross-functional team, including hiring, training, and conducting performance reviews to support team growth and accountability.
  • Achieved business-development efforts by facilitating communication between multiple departments for maximum efficiency.
  • Prepare executive reports for senior leadership, ensuring accuracy and strategic alignment.
  • Created a strong team presence, with consistent achievement in motivating and engaging employees building top performing teams in the organization.
  • Increased revenue by 54% for record setting Q1 2025.
  • Managed end-to-end payroll for 55 employees, ensuring compliance and timely disbursement.
  • Utilized UKG software to create efficient weekly schedules, track attendance trends, and address absenteeism proactively.

Operations Manager

Knighted Gaming
12.2022 - 06.2023
  • Improved employee retention and working relationships in all departments by resolving conflicts in a timely manner.
  • Increased revenue 60% in Q4 2022.
  • Prepare executive reports for senior leadership, ensuring accuracy and strategic alignment.
  • Conducted annual and mid-year performance reviews for a team of 25 employees, providing constructive feedback, setting goals, and supporting career development.
  • Managed end-to-end payroll for 25 employees, ensuring compliance and timely disbursement.
  • Managed employee scheduling and monitored attendance to ensure adequate staffing and compliance with company policies.

Operations Supervisor

Knighted Gaming
06.2020 - 12.2022
  • Oversaw new hire onboarding, ensuring all training sessions and assessments were completed on schedule and to standard.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Prepared and submitted payroll reports for management review for a team of 25.

Senior Associate

Knighted Gaming
01.2020 - 06.2020
  • Developed strong communication skills within the team, fostering a positive atmosphere and promoting teamwork.
  • Mentored and trained team members in asset protection best practices.
  • Reinforced a culture of vigilance and accountability.

Office Administrator

Haskell Construction
07.2019 - 06.2020
  • Led payroll administration for a growing staff of 30, streamlining processes and minimizing discrepancies.
  • Recorded, organized, and distributed meeting minutes and project notes, ensuring alignment across teams.
  • Coordinated office operations by managing supplies, organizing meetings, and handling executive lunch and event planning to support team productivity.

Designated Player

Knighted Gaming
04.2018 - 01.2020
  • Mentored and trained team members in asset protection best practices.
  • Chosen by leadership to spearhead the first-ever associate-led volunteer program, fostering community engagement and team collaboration.
  • Recognized as a top performer and selected for an exclusive leadership pilot program to develop emerging leaders.

Education

Bachelor of Science - Business Administration, Management and Operations

Indiana Wesleyan University
Indiana
04.2013

Associate of Science - Business Administration and Management

Sinclair Community College
Ohio
06.2011

Skills

  • Productivity Tools: Microsoft Office (Excel, Word, PowerPoint), Google Workspace
  • Data Analysis: Yellowfin, UKG
  • Time Management: UKG, Kronos
  • Project management
  • Policies and procedures implementation
  • Schedule management
  • Delegation
  • KPI tracking

CORE COMPETENCIES

  • Remote Team Collaboration (Slack, Meet, Teams, Signal, Zoom)
  • Remote and Onsite Project Coordination and Client Engagement
  • Strategic Planning and Execution
  • Cross-Functional Team Leadership
  • Process Improvement and Optimization
  • Digital Communication and Virtual Presentation
  • Agile Methodologies (Scrum, Kanban)


Timeline

Operations Manager

Knighted Gaming
06.2023 - Current

Operations Manager

Knighted Gaming
12.2022 - 06.2023

Operations Supervisor

Knighted Gaming
06.2020 - 12.2022

Senior Associate

Knighted Gaming
01.2020 - 06.2020

Office Administrator

Haskell Construction
07.2019 - 06.2020

Designated Player

Knighted Gaming
04.2018 - 01.2020

Bachelor of Science - Business Administration, Management and Operations

Indiana Wesleyan University

Associate of Science - Business Administration and Management

Sinclair Community College

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