NICOLE WHITE
Hoquiam,WA
Summary
Hardworking versatile manager seeking the next level. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level. Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
23
23
years of professional experience
Work History
Grocery Manager
Safeway
Aberdeen, WA
02.2025 - Current
- Scheduled shifts for employees based on business needs while adhering to labor laws.
- Provided feedback to management regarding employee development needs within the area.
- Advised management on best practices related to employee development initiatives.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
Manager
ALBERTSONS
03.2023 - 02.2025
- Managing a group of individuals to achieve their department and individual goals
- Addressing customer needs and complaints, coaching our team to deliver exceptional customer service.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Assistant Store Manager
MULLENIX MARKET
04.2022 - 03.2023
- Assisting customers with their needs
- Communicating with vendors and addressing issues when they arise
- Assisting in training of all employees to help execute excellence
- Performing all clerical duties needed to ensure all vendors are paid and paperwork is up to date.
Substitute Teacher
KELLY STAFFING
02.2021 - 09.2021
- Performed duties of a licensed teacher via lesson plan in all subject areas and grade levels
- Assisted students with daily work
- Addressed student issues inside and outside the classroom
- Communicated with absent teacher via reports at the end of assignment
- Adhered to all state, federal, and local school district laws and policies to always ensure the safety and well-being of students.
Shipping/Receiving Expeditor
SHAW INDUSTRIES
01.2016 - 01.2019
- Meeting cut off times & ensuring scheduled orders are not late but get to our customers in an orderly time with no damage, &/or issues
- Distributing workloads to employees & auditing work handed out to avoid all unaccounted loss of time
- Effectively operating all work systems & others such as Word, Excel, PowerPoint, etc
- Performing Lead Responsibilities when needed
- Compared shipment contents with paperwork to support inventory accuracy and records management
- Researched lost or missing shipments and initiated tracing process to locate shipments and meet customer needs/documented damaged, inaccurate, or missing products and reported to management.
CNA
QUINTON MEMORIAL
01.2015 - 01.2016
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring
- Documented activities and recorded information in EMR system
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
Private Sitter
TRINA GARDNER
01.2015 - 01.2016
- Supervised medication administration, personal hygiene, and other activities of daily living
- Maintained clean and well-organized environment to promote client happiness and safety
- Facilitated best care by developing strong and trusting rapport with patient
- Kept detailed records of patient care, medication administration and changes in health or other conditions.
CNA
CHRISTIAN HEALTHCARE AND REHABILITATION
01.2010 - 01.2014
- Documented activities and recorded information in EMR system
- Responded to patient alarms and needs-assessment requests to identify course of treatment
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate
- Fostered relationships with patients, caregivers, and healthcare teams to achieve individual care plan targets.
Bakery Associate
ALBERTSONS
01.2006 - 01.2009
- Listened to guests to understand needs and help each person select optimal products and services
- Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands
- Provided excellent customer service to foster satisfaction and loyalty
- Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
Co-Manager
KENTUCKY FRIED CHICKEN
01.2003 - 01.2006
- Delivered exceptional service to meet customers' prepared food’s needs
- Cross-trained in other kitchen positions to support team and meet customer needs
- Balanced cash drawer daily and performed all opening and closing duties
- Assisted assessments of projected business demand to help maintain employee coverage
- Resolved customer issues efficiently to build loyalty
- Generated reports to assess performance and make adjustments
- Assumed responsibilities of store manager during supervisor's absence.
Education
Retail Management Certificate - Business Management
Clover Park Technical College
Tacoma, WA08.2024
CNA License-Certified Nursing Assistant, CNA Nursing School -
CHRISTIAN HEALTHCARE
Springfield, MO03.2010
GED -
TACOMA COMMUNITY COLLEGE
Tacoma, WA01.2010
Skills
- Positive
- Motivated
- Compassionate
- Reliable
- Detail Oriented
- Eager to learn
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Timeline
Grocery Manager
Safeway
02.2025 - Current
Manager
ALBERTSONS
03.2023 - 02.2025
Assistant Store Manager
MULLENIX MARKET
04.2022 - 03.2023
Substitute Teacher
KELLY STAFFING
02.2021 - 09.2021
Shipping/Receiving Expeditor
SHAW INDUSTRIES
01.2016 - 01.2019
CNA
QUINTON MEMORIAL
01.2015 - 01.2016
Private Sitter
TRINA GARDNER
01.2015 - 01.2016
CNA
CHRISTIAN HEALTHCARE AND REHABILITATION
01.2010 - 01.2014
Bakery Associate
ALBERTSONS
01.2006 - 01.2009
Co-Manager
KENTUCKY FRIED CHICKEN
01.2003 - 01.2006
Retail Management Certificate - Business Management
Clover Park Technical College
CNA License-Certified Nursing Assistant, CNA Nursing School -
CHRISTIAN HEALTHCARE
GED -
TACOMA COMMUNITY COLLEGE
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