Nicole Whited
Carson City,USA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
18
18
years of professional experience
Work History
Parole and Probation Specialist II
State of Nevada Department of Public Safety
06.2023 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Focus on helping integrate offenders into society after incarceration.
- Tracking and monitoring of parolees and probationers, pre-sentence investigations, restitution and supervision fees, and referral services.
- Facilitate with assisting offenders parole out of state with the Interstate Compact.
- Conduct phone calls with inmate sponsors to ensure viable parolee housing.
- Provide monthly caseload reports.
Environmental Scientist I, Solid Waste Inspector
State of Nevada Department of Conservation of Natural Resources
05.2022 - Current
- Prepared detailed reports on findings from environmental studies, effectively communicating results to stakeholders.
- Prepared detailed scientific reports or presentations based on findings.
- Performed environmental site assessments and provided remediation recommendations.
- Interpreted test data to determine whether contamination existed in accordance with environmental laws.
- Managed environmental permitting processes for clients, ensuring timely approvals and adherence to regulatory requirements.
- Developed comprehensive environmental impact assessments for various projects, ensuring compliance with federal regulations and guidelines.
- Completed permit applications and maintained environmental permits.
- Analyzed environmental data to inform policy recommendations, aiding in development of more sustainable laws and regulations.
- Maintained up-to-date knowledge of industry trends and best practices through continuous professional development activities.
NCJIS Program Specialist, Criminal Auditor
State of Nevada Department of Public Safety
11.2021 - 05.2022
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
- Planned and executed follow-up audits at appropriate intervals.
- Followed established auditing processes to meet internal and regulatory requirements.
- Developed strong relationships with clients, building trust and ensuring a high level of satisfaction during the audit process.
Public Safety Dispatcher III
State of Nevada Department of Public Safety
05.2016 - 11.2021
- Contributed to a safer community by consistently prioritizing and triaging incoming calls based on urgency.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Collaborated with other public safety agencies during joint operations, ensuring effective communication and resource allocation.
- Fielded 911 emergency and non-emergency calls and determined level of support that was needed for response.
- Handled sensitive information with discretion, adhering to confidentiality guidelines and protecting privacy rights.
- Maintained detailed records of all dispatched events, providing documentation necessary for reporting purposes.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Used specialized software to track and maintain case incident numbers and logs.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
- Enhanced emergency response efficiency by accurately and promptly dispatching appropriate resources to incidents.
- Reduced response times for critical incidents by maintaining clear communication channels with responding units.
- Requested law enforcement, fire and ambulance services for emergency calls.
- Streamlined communication between field units by relaying pertinent information quickly and clearly using proper radio etiquette.
- Improved public safety by effectively managing multiple phone lines and radio frequencies simultaneously.
- Supported fellow dispatchers during high-stress situations, promoting teamwork, and fostering a positive work environment.
Regional Duty Officer (Dispatcher)
State of Florida Department of Highway Safety and Motor Vehicles – FHP
05.2018 - 07.2018
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Improved public safety by effectively managing multiple phone lines and radio frequencies simultaneously.
- Requested law enforcement, fire and ambulance services for emergency calls.
- Input information from calls into system using SmartCad and maintaining accuracy of details.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Assisted callers in emergency situations with appropriate information and support.
Shift Supervisor/Barista
Starbucks Coffee Company
08.2006 - 05.2016
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
Education
Bachelor of Science - Neuroscience
University of Nevada, Reno
Certificate of Completion - Pharmaceutical Technician Program
Truckee Meadows Community College
Skills
- MS Word
- Outlook
- Excel
- Power Point
- Spillman CAD System
- NCJIS
- NCIC
- EAgent
- NDEP Solid Waste Database
- Canva
- Records management
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Advanced communication
- Time management
- Multitasking
- Attention to detail
- Multitasking abilities
- Organizational skills
- Written communication
- Task prioritization
- Excellent communication
- Problem-solving abilities
- Team building
- Active listening
- Reliability
- Adaptability
- OTIS
- NOTIS
- 911 POST Certified
Timeline
Parole and Probation Specialist II
State of Nevada Department of Public Safety
06.2023 - Current
Environmental Scientist I, Solid Waste Inspector
State of Nevada Department of Conservation of Natural Resources
05.2022 - Current
NCJIS Program Specialist, Criminal Auditor
State of Nevada Department of Public Safety
11.2021 - 05.2022
Regional Duty Officer (Dispatcher)
State of Florida Department of Highway Safety and Motor Vehicles – FHP
05.2018 - 07.2018
Public Safety Dispatcher III
State of Nevada Department of Public Safety
05.2016 - 11.2021
Shift Supervisor/Barista
Starbucks Coffee Company
08.2006 - 05.2016
Certificate of Completion - Pharmaceutical Technician Program
Truckee Meadows Community College
Bachelor of Science - Neuroscience
University of Nevada, Reno
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