NICOLE WHITEHEAD
Tabernacle,NJ
Summary
Experienced professional with a strong background in using QuickBooks software for customer billing. Proficient in Microsoft Office programs and Lotus software for accounts receivable and payable. Skilled in office tasks such as managing heavy phone lines, scheduling calendars, and creating staff schedules. Demonstrated ability to supervise staff, handle managerial duties, and fulfill responsibilities effectively. Extensive experience in scheduling doctor appointments, transporting clients, and DDD regulation paperwork. Exceptional communication and leadership skills, thriving in a team-oriented environment.
Overview
18
18
years of professional experience
Work History
Scheduling Coordinator
Senior Helpers
08.2023 - 11.2024
- Coordinated schedules to optimize resource allocation and improve operational efficiency.
- Developed and maintained relationships with stakeholders to ensure effective communication and collaboration.
- Utilized scheduling software to streamline appointment management and enhance workflow processes.
- Implemented process improvements that increased scheduling accuracy and reduced conflicts.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
- Managed complex scheduling for two locations/offices.
- Coordinated daily schedules for 30+ staff members, ensuring optimal coverage and productivity.
- Enhanced staff morale by considering individual preferences and constraints when scheduling shifts.
- Fostered positive relationships with clients by efficiently addressing scheduling changes and requests.
Certified Nursing Assistant
Fountain View Care Center
07.2021 - 05.2023
- Delivered direct care to patients, assisting with bathing, feeding and grooming tasks.
- Completed in-service training and attended performance improvement meetings.
- Completed daily documentation and charts regarding patient care and input reports into practice databases.
- Observed changes in patient status and response and immediately communicated concerns to nursing staff.
- Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information.
Medical Administrative Secretary
Fountain View Care Center
01.2021 - 05.2023
- Transmitted correspondence and medical records by mail, e-mail and fax.
- Greeted visitors, ascertained purpose of visit and directed them to appropriate staff.
- Scheduled and confirmed patient diagnostic appointments, surgeries and medical consultations.
- Answered telephones and directed calls to appropriate staff.
- Transcribed recorded messages and practitioners’ diagnoses and recommendations into patients’ medical records.
- Scheduled tests and procedures for patients, such as lab work and x-rays, based on physician orders.
Receptionist
Advanced Furnace & Air Duct Cleaning
06.2014 - 01.2015
- Schedule all the technicians and their individual trucks
- Responsible for the intake of insurance, commercial, and personal appointments and paperwork in regards to air duct cleaning, dryer cleanings, chimney cleanings, mold & water damage, and fire & soot damage
- Assisted office manager with paperwork for bookkeeping, staff hours and timesheets, and other office responsibilities
Wax Specialist
European Wax Center
07.2013 - 06.2014
- Completed daily and monthly goals in sales on products and services performed
- Continued education in-house training on skin care and products
- Kept records of client needs and preferences and services provided.
Hairstylist
SuperCuts
01.2012 - 02.2013
- Completed daily goals in sales
- Scheduled client appointments.
Assistant Group Home Manager
Opportunity Knocks, Inc
01.2009 - 01.2010
- Responsible for residents’ finances, transportation, appointments, etc
- Complete DDD regulated paperwork daily
- Work directly with clients and the community daily
Assistant Group Home Manager
SERV Achievement Centers
01.2007 - 10.2009
- Responsible for residents’ financials, transportation, appointments, etc
- Complete all appropriate state documentation and file paperwork
- Administer medications to clients and correctly document medication records
Education
Cosmetology License - Cosmetology
Capri Institute
Brick, NJ06.2012
Nursing
Ocean County College
Toms River, NJ01.2010
Skills
- Microsoft Windows, Microsoft Office Suite
- Electronic Recordkeeping
- Multitasking and Time Management
- Strong Organizational Skills
- Document and File Management
- Strong Work Ethic
Timeline
Scheduling Coordinator
Senior Helpers
08.2023 - 11.2024
Certified Nursing Assistant
Fountain View Care Center
07.2021 - 05.2023
Medical Administrative Secretary
Fountain View Care Center
01.2021 - 05.2023
Receptionist
Advanced Furnace & Air Duct Cleaning
06.2014 - 01.2015
Wax Specialist
European Wax Center
07.2013 - 06.2014
Hairstylist
SuperCuts
01.2012 - 02.2013
Assistant Group Home Manager
Opportunity Knocks, Inc
01.2009 - 01.2010
Assistant Group Home Manager
SERV Achievement Centers
01.2007 - 10.2009
Cosmetology License - Cosmetology
Capri Institute
Nursing
Ocean County College
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