Nicole Whitesell
Indianapolis,IN
Summary
Highly-motivated Professional with desire to take on new challenges. Looking for a Career Change. Strong work ethic, history of meeting company needs, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Certified Medical Assistant
IU Health Physicians Internal Medicine & Pediatrics
Avon & Zionsville, IN
07.2020 - 05.2024
- Created and implemented a comprehensive clinic process and flow system to increase productivity for Pharmacist working in outpatient clinics at IU Health Physicians.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Organized charts, documents and supplies to maintain team productivity.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Incorporated outside records into charts and EHR.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Certified Medical Assistant
OBGYN OF INDIANA
Indianapolis, IN
11.2016 - 06.2020
- Led a team as a Team Lead
- Completed basic physical assessments of clinic patients to provide optimal care.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Store Manager
Mitch's Incredible Ace Hardware
Plainfield, IN
08.2010 - 10.2016
- Consistently surpassed expectations and received exemplary ratings on all performance reviews.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Monitored employee performance and identified performance gaps for corrective action.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Operated forklift to facilitate smooth and efficient movement of goods in a warehouse environment.
Office Manager
FTI Corporation
Indianapolis, IN
10.2002 - 05.2005
- Provided efficient management of Payroll and Accounts Receivable, ensuring proper maintenance of employee files and documentation.
- Used judgment and initiative in handling confidential matters and requests.
- Effectively handled bidding responsibilities across multiple projects.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Interpreted and communicated work procedures and company policies to staff.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Education
Certified Medical Assistant - Health Management And Clinical Assistance
Kaplan College - Indianapolis
Indianapolis, IN04-2012
High School Diploma -
Decatur Central High School
Indianapolis, IN05-2003
Some College (No Degree) - Accounting
Indiana Business College
Indianapolis, INSkills
- Payroll / Accounts receivable
- Team Leader
- Management skills
- Ordering and Receiving
- Forklift Operator
- Adjustment posting
- Excellent Customer service skills
- Medical Terminology
- Clinical applications
- Inventory and supply management
- Medical coding
- HIPAA Compliance
- Patient Scheduling
- Retail sales customer service
- New Employee Training
- Team Development
Timeline
Certified Medical Assistant
IU Health Physicians Internal Medicine & Pediatrics
07.2020 - 05.2024
Certified Medical Assistant
OBGYN OF INDIANA
11.2016 - 06.2020
Store Manager
Mitch's Incredible Ace Hardware
08.2010 - 10.2016
Office Manager
FTI Corporation
10.2002 - 05.2005
Certified Medical Assistant - Health Management And Clinical Assistance
Kaplan College - Indianapolis
High School Diploma -
Decatur Central High School
Some College (No Degree) - Accounting
Indiana Business College
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