Nicole Whiteside
General Manager
Anchorage,AK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Owner/Operations Manager/Barista
Summit Coffee Co.
01.2019 - Current
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Performed and directed overall store management
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Inventory control to ensure efficient product level and organization
- Constructing and communicating contracts/orders to multiple vendors for procurement of products
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Consulted with customers to assess needs and propose optimal solutions.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Ensured optimal espresso extraction with precise grinding adjustments, regular machine maintenance, and quality control measures.
- Accelerated order completion times by efficiently multitasking between brewing, steaming, pouring, and serving various drinks simultaneously.
Barista/Purchasing Expeditor
Fairbanks Espresso
05.2013 - 01.2019
- Operated espresso machines and commercial coffee brewers to create beverages
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Optimized inventory levels by conducting regular reviews of stock levels, minimizing stockouts, and reducing excess inventory.
- Managed relationships with key suppliers to ensure ongoing collaboration, open communication, and a strong strategic partnership.
Receptionist/Paid Summer Intern
Sourdough Transfer
04.2013 - 09.2013
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Managed multiple tasks and met time-sensitive deadlines.
- Organized, maintained and updated information in computer databases.
Education
No Degree - Business Administration
University of Alaska Fairbanks
Fairbanks, AK 05.2001 -
High School Diploma -
West Valley High School
Fairbanks, AK 05.2001 -
Skills
Business Management
Administrative Oversight
Human Relations
General Management
Inventory Control
Staff Hiring
Employee Training
Customer Service
Time Management
Driven and Determined
Timeline
Owner/Operations Manager/Barista
Summit Coffee Co.
01.2019 - Current
Barista/Purchasing Expeditor
Fairbanks Espresso
05.2013 - 01.2019
Receptionist/Paid Summer Intern
Sourdough Transfer
04.2013 - 09.2013
No Degree - Business Administration
University of Alaska Fairbanks
05.2001 -
High School Diploma -
West Valley High School
05.2001 -