Nicole Whiting
Rock Springs,Wyoming
Summary
Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service. Passionate about work in the field of human services with the overall goal to help current and future clients identify and succeed in meeting their needs.
Overview
12
12
years of professional experience
Work History
Social Services Aide
Department Of Family Services
05.2022 - 04.2023
- Developed and maintained relationships with community organizations and agencies.
- Coordinated with local government to provide resources to clients.
- Scheduled and monitored visitation for families, and worked with local agencies to provide transport for visitation in their facilities
- Made written report of observed behavior of clients and family in WYCAPS system
- Facilitated communication between clients and other service providers.
- Worked closely to assist foster parents with needs for children in their care
Sales Representative
Western Wyoming Beverages
08.2018 - 12.2021
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Collaborated with cross-functional teams to identify and address customer needs.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Used customer insights to develop innovative sales strategies to increase sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Operations Administrator
FedEx Ground
03.2017 - 02.2018
- Opened the building at 4:30 in the morning and coordinated the morning paperwork that sets the tone for the day and on sort
- Worked on the dock to address correct packages, unload trailers, and solve issues with packages that delivery drivers have
- Worked closely with our contractors and their drivers, then would do the paperwork for the end of morning sort all to make sure our customers have the best experience with the company
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Worked with AWAD, OPS2, and various Microsoft software.
- Supported FedEx Ground team by handling all administrative tasks.
Supervisor
Wendy's
05.2011 - 12.2016
- Supervised the opening shifts each morning and oversaw that the store is ready for business
- Coordinated the morning and afternoon books for each shift which includes using Excel, writing deposits, and managing money throughout the entire day
- Worked various positions throughout the entire store and worked as a zone and team leader in different sections throughout
- Counted inventory in the store once a week
- Maintained compliance with company policies, objectives, and communication goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Education
Bachelor of Arts - Human Services
CSU Global
Online08.2024
Associate degree - Social Work
Western Wyoming Community College
Wy, 82901High School Diploma - General High School Curriculum
Rock Springs High School
Wy, 82901Skills
- Progress Documentation
- Attention to Detail
- Microsoft Access
- Relationship Building
- Issue Reporting
- Maintaining Client Records
- Collaboration and Teamwork
- Active Listening
- Cultural Sensitivity
- Product Sales
- Money Handling Abilities
- Filing
Additional Information
I currently have a substitute teaching license for the state of Wyoming. While I was attending WWCC I did volunteer work at the Family Justice Center where I learned about client confidentiality, transferred calls, and greeted clients to direct them to an advocate for three months. Did work for a methadone clinic for three months where I learned about the process of medicated and therapeutic rehabilitation.
References
- Amanda Aldridge, Supervisor, Department of Family Services, 307-630-1128, Business Reference
- Jerome Martinez, Sales Supervisor, Western Wyoming Beverages, 307-389-9387, Business Reference
- Amber Cromwell, Visitation Specialist, Family to Family, 307-286-1020, Business Reference
- Shelby Rackley, Billing and Coding, Memorial Hospital, 307-448-7801, Personal Reference
- SaVanna Williams, Sales Representitive, Western Wyoming Beverages, 307-389-7369, Personal Reference
Timeline
Social Services Aide
Department Of Family Services
05.2022 - 04.2023
Sales Representative
Western Wyoming Beverages
08.2018 - 12.2021
Operations Administrator
FedEx Ground
03.2017 - 02.2018
Supervisor
Wendy's
05.2011 - 12.2016
Bachelor of Arts - Human Services
CSU Global
Associate degree - Social Work
Western Wyoming Community College
High School Diploma - General High School Curriculum
Rock Springs High School
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