Nicole Whitley
Colorado Springs,CO
Summary
Focused employee with extensive knowledge of the beauty industry. Makeup has been one of my biggest passions since my mom brought me to Ulta Beauty in sixth grade to get my first set of makeup. For the last few years, I have been expanding my knowledge of skin care up to the medical level, and the importance of implementing it into your daily routine. I absolutely love teaching people how to apply all the different products, ranging from makeup to skin care, as well as educating them on what they are made for and why they are used. I have been involved in makeup and skin care for 11 years, both in and outside of educational systems. I am in my final year at the University of Wyoming as a History major, and I have been working as the Aesthetic Guest Coordinator for Vanguard Aesthetics. Along with my history within the beauty industry, I have 8 years of experience in customer service, including but not limited to tasks involving time management, effective planning and scheduling, inventory management, training and teaching new employees, cash handling, conflict resolution, and problem solving. Skilled at working in high-stress situations, multitasking, inventory management, scheduling, and working with cash registers. Experienced in sales, training, managing, and working with others to create a positive, successful work environment. Proactive, friendly, extroverted, loves working with people, and learning new things; very excited to work.
Overview
4
4
years of professional experience
Work History
Aesthetic Guest Coordinator
Vanguard Aesthetics
Colorado Springs, CO
01.2024 - Current
- Manage and maintain a full medical aesthetic schedule for the medical providers.
- Do weekly inventory and reconciliation on all medical aesthetic supplies.
- Full knowledge of all products and ingredients is necessary to educate guests.
- Receive and process all shipments for skin care and aesthetic supplies.
- Track all received products after they have been processed.
- Package and ship out all online orders, and schedule pickup with the shipping company.
- Do monthly product inventory and reconciliation.
- Create and maintain a positive relationship with product representatives.
- Educate and sell medical-level skin care products.
- Train and educate new employees.
- Schedule new and existing patients with providers for aesthetic treatments.
- Use medical software, NextGen.
- Stock and maintain the retail store.
- Answer all customer calls, emails, or messages received.
Merchandise Manager
Ulta Beauty
Colorado Springs, CO
01.2023 - 12.2024
- Run truck shipments every week (receiving, sorting, working, back stocking, managing the team).
- Ship RTVs and DCs every week.
- Help run planogram shifts every week, or run planogram shifts when the Ops manager is gone.
- Helps track all inventory for the store, adjusting when we have theft or missing shipments.
- Assist guests in finding the right products for their specific needs and routines.
- Educate guests and employees on products, including makeup, skincare, hair care, and tools.
- Order all missing or broken fixturing/graphics for brand sets.
- Organize the back stock room to ensure easy use.
- Assist in conflict resolution
Younique Makeup Presenter
Younique Makeup
07.2022 - 01.2023
- Review makeup from the company, and make videos about the products.
- Test all kinds of different beauty and skin care products.
- Consult and sell products to viewers based on their specific needs and wants.
- Create lists of favorite products to use, and how to use them. Produce videos and tutorials on how to apply makeup and skin care to help educate, as well as create product awareness.
- College-level classes in makeup and stage makeup.
- Eleven years of experience using makeup products, ranging from drugstore to prestige.
- A huge passion for the beauty industry and helping others fall in love with it as well.
Barista
The Human Bean
Laramie, WY
07.2021 - 12.2022
- Managed the team and made daily schedules.
- Operated the cash register, collected payments, and provided accurate change.
- Prepared and served coffee, espresso drinks, blended coffees, and teas.
- Greeted guests with a pleasant smile and superior customer service.
- Maintained a calm demeanor during high-volume periods and special events.
- Maintained a clean and organized workspace, enabling coworkers to locate resources and products.
- Memorized official and off-menu coffee and tea preparations.
- Described menu items to customers, and suggested products based on stated preferences.
- Received and accurately processed customer payments.
- Maintained the highest standards of conduct and service to support the company's reputation.
- Educated customers on beverage menu items, and provided samples of daily brews.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Weighed, ground and packed coffee per customer orders.
- Managed inventory by establishing and adjusting ordering parameters, accurate forecasting and monitoring waste.
- Created complex, hand-crafted beverages based upon customer preferences.
- Developed creative and appealing latte art techniques and instructed coworkers in method.
- Supported store manager with recruiting, interviewing and hiring baristas.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Designed new recipes and adhered to recipe and presentation standards for specialty coffee drinks.
- Trained entire staff of baristas in new smoothie program offerings and procedures.
- Promoted to the stores Trainer to ensure every employee knows protocal, menu items, process, and oversee exams.
Photography Processing Aid/Product Lister
American Heritage Center
Laramie, WY
03.2022 - 12.2022
- Mastered traditional and digital photographic processes, and handled, mixed, and replenished chemicals.
- Manipulated digital images through advanced computer skills, video editing, and image retouching, and promoted the technical quality of the final output.
- Cataloged, named, cropped, and managed color for a high volume of image assets under tight deadlines.
- Reorganized, described, and listed photos from a vast photography collection of trains and railroad history on an item-based level at the American Heritage Center.
- Used Excel in order to create an organized spreadsheet of identifiable information on a photography collection.
- Expert in the use of Photoshop software, with eight years of experience.
Education
Bachelor of Arts - History
University of Wyoming
Laramie, WY12-2025
Skills
- I am great in high-stress situations
- Guest and client satisfaction
- Courteous and professional demeanor
- Organizational ability
- Strong team member
- Excellent customer service
- I am a great problem solver
- Extensive use of Microsoft and Photoshop
- Experience training and managing fellow coworkers
- Great at upselling products
- Schedule management
- I am an inventory specialist
- Menu memorization
- Relationship management
- Service prioritization
- Speedy and efficient
- Calm under pressure
- Team player
- Team leadership
- Cash register operation
- Data management
- Clerical
- Conflict mediation
- Medical aesthetic scheduling
Timeline
Aesthetic Guest Coordinator
Vanguard Aesthetics
01.2024 - Current
Merchandise Manager
Ulta Beauty
01.2023 - 12.2024
Younique Makeup Presenter
Younique Makeup
07.2022 - 01.2023
Photography Processing Aid/Product Lister
American Heritage Center
03.2022 - 12.2022
Barista
The Human Bean
07.2021 - 12.2022
Bachelor of Arts - History
University of Wyoming
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