Load boards
Nicole Williams
Head Dispatcher
Blythewood,SC
Summary
received emergency and non-emergency calls, monitoring driver logs, keeping records, addressing problems, and dispatching appropriate team members. My duties also include monitoring weather reports or notifying authorities if necessary. Handling changes with shipments including appointment scheduling through Tms systems. I love what I do !!
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work History
Head Freight Dispatcher
Lioness Logistics LLC
Columbia, SC
01.2021 - Current
- Coordinated insurance coverage for goods and packages.
- Tracked shipments and trucks out on deliveries.
- Verified and noted count and condition of cargo received.
- Monitored market and negotiated rates based on trends.
- Planned routes for various shipments according to special events, customer needs and weather.
- Stayed updated on latest knowledge in transportation and logistics to provide relevant solutions to clients.
- Operated computer systems to track shipments to improve efficiency and accuracy.
- Communicated with drivers and dispatch to coordinate delivery schedules.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Updated vehicle logs, cargo records, and billing statements with accuracy and efficiency.
- Worked closely with customers to effectively resolve issues and complaints.
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Coordinated dispatching of Number drivers to accomplish daily delivery requirements.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Analyzed customer delivery needs and developed tailored delivery solutions.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Coordinated closely with other departments to facilitate smooth delivery operations.
- Provided training and guidance to new dispatchers.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Scheduled and organized delivery routes.
- Monitored flow of paperwork and directed information to appropriate departments.
- Assisted in resolving customer complaints and grievances.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Tracked and monitored vehicle performance and maintenance.
- Scheduled deliveries and pickups according to customer needs.
- Answered phone calls and responded to customer emails.
Senior Sales Associate
Spectrum
West Columbia, SC
08.2011 - 01.2021
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
- Trained, coached, and mentored new sales associates for maximum performance.
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Generated sales leads and cold called potential customers.
- Kept detailed track of sales and customer information in company system.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Developed sales plans to increase market share, customer base and revenue.
- Participated in store meetings and product training sessions to understand and sell items.
- Assisted in development of monthly sales goals to motivate team and drive business objectives.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
Education
High School Diploma -
Spring Valley High School
Columbia, SC 08.2000 - 06.2004
Associate of Science - Medical Assisting & Healthcare Management
South University
Columbia 06.2010 - 06.2012
Skills
Price quoting
Contract Management
Account management
Shipment tracking
Transportation management systems
Shipping documents preparation
Pickup arrangements
Software
TMS
Third Party Logistics Software
Additional Information
DAT load board sufficient
TMS back office
Timeline
Head Freight Dispatcher
Lioness Logistics LLC
01.2021 - Current
Senior Sales Associate
Spectrum
08.2011 - 01.2021
Associate of Science - Medical Assisting & Healthcare Management
South University
06.2010 - 06.2012
High School Diploma -
Spring Valley High School
08.2000 - 06.2004