Nicole Williams
Vonore,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Childcare Teacher
First Baptist Childcare
09.2023 - Current
- Implemented curriculum to enhance classes with learning-focused activities.
- Organized small groups of children while transitioning to and from outdoor play.
- Increased student participation by implementing creative and interactive learning activities.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Utilized creative teaching strategies to engage students in classroom.
Licensed Massage Therapist
Bodywork By Nicole
02.2018 - 06.2023
- Enhanced client satisfaction by providing personalized and effective massage therapy sessions tailored to individual needs.
- Promoted relaxation and stress relief with soothing aromatherapy treatments and calming environments.
- Provided treatment for medical conditions and injuries through therapeutic massage.
- Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
- Assisted with administrative tasks such as updating patient records, processing payments, and managing inventory of supplies when necessary.
- Streamlined appointment scheduling and record-keeping processes, enhancing overall efficiency of the practice.
- Participated in ongoing professional development opportunities to stay current on industry trends and enhance skillset as a therapist.
- Expanded clientele base through targeted marketing efforts, including social media promotion and referral incentives.
Customer Service Representative - Travel Agent
Teleperformance - American Express
04.2015 - 06.2016
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Investigated and resolved customer inquiries and complaints quickly.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Booked travel for clients such as hotel, flights, rental car, and cruises.
- Processed clients credit card transactions and personal information.
Dental Assistant
East Atlanta Dental Associates
11.2014 - 02.2015
- Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Took dental images following strict patient protection rules, applying lead aprons.
- Monitored patient comfort and safety during dental procedures.
Receptionist
Tyler's Hair Design
05.2010 - 04.2016
- Answered phone promptly and directed incoming calls to correct stylist.
- Handled cash transactions and maintained sales and payments records accurately.
- Scheduled all appointments for staff.
- Assisted stylist with shampooing, cleaning, and preparing for each client.
Education
High School Diploma -
Eastside High School
Covington, GA2013
Dental Assistant
Gwinnett Dental Career Academy
Suwanee, GA2014
Massage Therapy
Georgia Career Institute
Conyers, GA2017
Skills
- Communication and Interpersonal Skills
- Customer Account Management
- Inbound Phone Call Management
- Professional telephone demeanor
- Scheduling
Timeline
Childcare Teacher
First Baptist Childcare
09.2023 - Current
Licensed Massage Therapist
Bodywork By Nicole
02.2018 - 06.2023
Customer Service Representative - Travel Agent
Teleperformance - American Express
04.2015 - 06.2016
Dental Assistant
East Atlanta Dental Associates
11.2014 - 02.2015
Receptionist
Tyler's Hair Design
05.2010 - 04.2016
High School Diploma -
Eastside High School
Dental Assistant
Gwinnett Dental Career Academy
Massage Therapy
Georgia Career Institute
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