Nicole Williams
Madison Heights,VA
Summary
Experienced nurse/charge nurse. Offering proven clinical knowledge, passion for growth, dedicated to quality care. Knowledgeable about medication administration, drain management, and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader.
Overview
13
13
years of professional experience
Work History
Registered Nurse
Centra
03.2017 - Current
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Streamlined medication administration processes for increased safety and accuracy during busy shifts.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Prevented spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Assisted in training and mentorship of new nursing staff members, contributing to positive work environment and high-quality patient care.
- Promoted culture of safety within healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Contributed to interdisciplinary team meetings by presenting relevant clinical data about patients'' progress toward reaching established goals of care.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Managed care from admission to discharge.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Oversaw delivery of care for patients on medical-surgical unit, providing direct care, delegating nursing assignments and supervising team comprised of nurses, LPNs, technicians, and unit clerks.
- Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- 6 Years of charge nurse experience
CNA
Centra Health - Lynchburg, VA
07.2011 - 03.2024
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted patients with daily living activities, promoting independence and dignity.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
Education
Associate Degree in Nursing -
Centra College of Nursing
Lynchburg, VA12.2016
Skills
- Nursing Staff Leadership
- Patient Management
- Care Planning
- Wound Care
- Direct Patient Care
- Medication and IV Administration
- Proper Catheter Insertion/Removal
- Intravenous Therapy
- Patient Care
- Shared Governance
- Physical Assessments
- Strong Clinical Judgment
- Team Coordination
- Process Evaluation
- Duty Delegation
- Clinical Instruction
- Patient Care Standards
- Procedure Development
- Staff Education
- Quality Improvement
- Policy Compliance
- Pain Management
- Ethical Practice
- Interdisciplinary Collaboration
- Team Leadership
Accomplishments
*Unit president for 3 East surgical/Nursing governance board member*
i. Lidocaine options added to the acute care order set to make painful procedures more tolerable for patients.
(NGT, foley and IV insertion). Also, added instructions for usage in the orderset so staff don’t have to go searching for how to utilize the medication.
ii. Collaborated with Surgeon to educate staff on these changes, scheduled a huddle for staff regarding new orders demonstrated by. Also collaborated with pharmacy to get the actual medications for the demonstration.
iii. Took initiative to get these new acute care orderset medications stocked in our accudose to promote nursing utilization of these options to improve patient experience.
iv. Got the hypoglycemia attestation task created so staff will no longer miss hypoglycemic values that result with routine labs and prevent delays in care.
v. I am the sole bedside nurse requested /invited to provide nursing feedback, suggestions and be part of the team that is changing the entire subcutaneous insulin order set for Centra.
vi. Created an Education and Updates board next to the nurses station that I maintain in my free time. One half of board focuses nursing updates (sharepoint/huddles)/communications so staff who don’t check email frequently are getting that information. The other half of board provides helpful info new staff may not be aware of/ education refreshers for all staff.
vii. -Created a CNA helpful tip handout with all expectations/duties for CNA’s so they have something to reference. Held a meeting for the CNAs going over these details to help return excellent care standards to pre-covid times.
References
Current manager:
Lauren Davis, Unit manager 3A
lauren.davis@centrahealth.com / 540-422-5575
General Surgeon ( can attest to my dedication to quality/ nursing strengths/ability etc)
Dr. Brian Charnock
brian.charnock@centrahealth.com / 919-360-5858
Hospitalist
Dr. Joanne Hosni
jrhosni@yahoo.com / 434-860-4122 ( can attest to my dedication to quality/ nursing strengths/ability etc)
Timeline
Registered Nurse
Centra
03.2017 - Current
CNA
Centra Health - Lynchburg, VA
07.2011 - 03.2024
Associate Degree in Nursing -
Centra College of Nursing
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