Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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NICOLE WILLIAMS

Queens,NY

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

24
24
years of professional experience

Work History

CUNY Administrative Assistant, Administrative Affairs (Office Manager)

York College
Jamaica, New York
10.2011 - Current
  • Office management for multiple departments and supervise part-time workers
  • Initiate college-wide news blast, accept applications, prepare spreadsheets for Request for Proposals (RFPs) for the committee’s approvals
  • Work closely with Diversity and Compliance and HR to facilitate Summary Applicant Flow Logs
  • Serve as a member of multiple search committees
  • Person of Interest for various applicant pools
  • Coordinating and transcribing meetings for Auxiliary Board Directors
  • Submit procurement requisitions and receipts in the CUNYfirst and CUNYBuy systems
  • Access reports to determine budget allocations
  • Time and leave management for managerial members
  • Organize various in-person and remote meetings using Microsoft Outlook, Zoom, Teams
  • Spearhead numerous division events with creative planning

CUNY Administrative Assistant, Human Resources (Customer Service Manager)

Baruch College
New York, New York
09.2006 - 10.2011
  • Start and track approximately 1,000 Personnel Action Forms (PAFs) per year for all instructional staff
  • Collaborate with the Human Resources Associate Directors, Budget, Dean Offices, and Provost Office to process accessions and separations for full-time faculty members
  • Manage worker’s compensation claims by gathering and evaluating data for submission
  • Supervise daily customer service operations of the high-volume reception area
  • Develop and train front desk staff to respond to customer questions and concerns
  • Create and update a training manual to facilitate uniform procedures
  • Prepare all part-time teaching and non-teaching adjunct overload materials to be sent to the Central Office for approval
  • Conduct interviews to hire department personnel

Office Assistant, Human Resources (Time Keeper)

CUNY
04.2000 - 09.2006
  • Process employment eligibility verification (Form I-9 regulations) for hiring procedures including F-1 Visa, H1-B Visa, and J-1 Visa for onboarding
  • Researched and resolved payroll inquiries for customers
  • Trained employees on various benefits based on titles and employment status
  • Provided Timekeeping functions for all full-time instructional staff members

Education

Bachelor of Business Administration - Business Management

Baruch College
New York, New York

Skills

  • Advanced knowledge of Oracle PeopleSoft
  • Microsoft Excel
  • Word
  • Staff Management
  • Payroll liability and deductions
  • Transcription and dictation
  • Recruiting
  • Health insurance processing
  • Presentation Design
  • Minute Taking
  • Spreadsheet Management
  • Invoice Processing
  • Office Administration
  • Travel Coordination

Volunteer Experience

Fresh Air Fund, New York, New York, 02/01/10, 03/01/13, Mentor high school students for the Pre-Occupational Program using a structured curriculum to guarantee the program’s objectives are met

Timeline

CUNY Administrative Assistant, Administrative Affairs (Office Manager)

York College
10.2011 - Current

CUNY Administrative Assistant, Human Resources (Customer Service Manager)

Baruch College
09.2006 - 10.2011

Office Assistant, Human Resources (Time Keeper)

CUNY
04.2000 - 09.2006

Bachelor of Business Administration - Business Management

Baruch College

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NICOLE WILLIAMS