Highly communicative independent Freight Broker with enthusiasm for every task. Multilingual and willing to take on lots of responsibility. Pursuing a contract role handling a multitude of tasks and facilitating action.
Hi, I’m
Nicole Williams
Blythewood,SC
Summary
Overview
19
years of professional experience
Work History
Lioness Logistics LLC
Head Freight Broker
01.2021 - Current
Job overview
- Coordinated insurance coverage for goods and packages
- Tracked shipments and trucks out on deliveries
- Verified and noted count and condition of cargo received
- Monitored market and negotiated rates based on trends
- Planned routes for various shipments according to special events, customer needs and weather
- Stayed updated on latest knowledge in transportation and logistics to provide relevant solutions to clients
- Operated computer systems to track shipments to improve efficiency and accuracy
- Communicated with drivers and dispatch to coordinate delivery schedules
- Handled incoming calls and emails from customers regarding issues with deliveries
- Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details
- Updated vehicle logs, cargo records, and billing statements with accuracy and efficiency
- Worked closely with customers to effectively resolve issues and complaints
- Created delivery routes and optimized plans for traffic, road conditions, and other factors
- Coordinated dispatching of Number drivers to accomplish daily delivery requirements
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance
- Checked that each scheduled route was appropriately covered by delivery drivers
- Monitored and tracked status of shipments in transit to confirm on-time delivery
Lioness Logistics LLC
Logistics Manager
01.2020 - Current
Job overview
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Directed shipping and receiving of wide range of products daily.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Efficiently managed budgets, ensuring optimal allocation of resources towards critical projects while minimizing unnecessary expenditures.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Reduced shipping errors by overseeing implementation of new quality control system at packing stage.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Drove continuous improvement initiatives in logistics department, fostering culture of innovation and efficiency.
- Organized records of vehicles, schedules and completed orders.
- Implemented vendor management system that improved supplier reliability and quality of goods received.
- Monitored logistics performance and identified improvement opportunities.
- Negotiated contracts with shipping companies, resulting in cost savings and improved delivery times for goods.
- Collaborated with IT department to upgrade logistics software, enhancing functionality and user experience for logistics team.
- Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
- Coordinated with sales and marketing teams to forecast demand and adjust logistics strategies accordingly, avoiding stockouts.
- Streamlined logistics processes by implementing efficient inventory management systems.
Spectrum
Senior Sales Associate
08.2011 - 01.2021
Job overview
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques
- Trained, coached, and mentored new sales associates for maximum performance
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues
- Met or exceeded sales objectives on consistent basis to drive company growth
- Generated sales leads and cold called potential customers
- Kept detailed track of sales and customer information in company system
- Provided exceptional customer service to foster client loyalty and satisfaction
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Developed sales plans to increase market share, customer base and revenue
- Participated in store meetings and product training sessions to understand and sell items
- Assisted in development of monthly sales goals to motivate team and drive business objectives
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers
- Greeted customers and provided product advice to increase sales
Executive Transportation
Driver
04.2006 - 08.2011
Job overview
- Followed all relevant traffic laws and safety regulations
- Analyzed customer delivery needs and developed tailored delivery solutions
- Coordinated driver dispatch to accomplish daily delivery requirements
- Coordinated closely with other departments to facilitate smooth delivery operations
- Provided training and guidance to new dispatchers
- Oversaw and enforced compliance with all safety regulations and DOT regulations
- Scheduled and organized delivery routes
- Monitored flow of paperwork and directed information to appropriate departments
- Assisted in resolving customer complaints and grievances
- Utilized dispatch software to enter customer orders, deliveries and receipts
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries
- Tracked and monitored vehicle performance and maintenance
- Scheduled deliveries and pickups according to customer needs
- Answered phone calls and responded to customer emails
Education
South UniversityColumbia
Associate of Science from Medical Assisting & Healthcare Management
University Overview
- Dean's List- 2001-2004
- Ranked in Top 5% of class
- Study Abroad: Free Medical Clinic in Columbia, SC
- GPA: 3.8 GPA
Spring Valley High SchoolColumbia, SC
High School Diploma
06.2004
University Overview
Skills
- Price quoting
- Contract Management
- Account management
- Shipment tracking
- Transportation management systems
- Shipping documents preparation
- Pickup arrangements
- Driver Communications
- Trucking Dispatching
- Fleet Operations
- Dispatcher Monitoring
- Cargo and Freight
- Sales Professional
Additional Information
Additional Information
DAT load board sufficient, TMS back officeTimeline
Head Freight Broker
Lioness Logistics LLC
01.2021 - Current
Logistics Manager
Lioness Logistics LLC
01.2020 - Current
Senior Sales Associate
Spectrum
08.2011 - 01.2021
Driver
Executive Transportation
04.2006 - 08.2011
South University
Associate of Science from Medical Assisting & Healthcare Management
Spring Valley High School
High School Diploma
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