Summary

Overview

Work History

Education

Skills

Timeline

Nicole Williams

Jefferson City,MO

Summary

Results-driven QA Inspector at Scholastic with expertise in quality management and materials testing. Streamlined documentation processes, enhancing inspection accuracy and reducing defects. Demonstrated strong communication skills by fostering collaboration between teams, leading to improved product quality and customer satisfaction. Committed to maintaining compliance with industry standards while achieving operational excellence.

Overview

years of professional experience

Work History

QA Inspector

Scholastic

06.2023 - Current

Streamlined QA documentation by maintaining organized records of all inspections, tests, and findings.
Performed detailed visual inspections of products, resulting in fewer defective units reaching customers.
Ensured compliance with industry standards by diligently following inspection protocols.
Facilitated open communication between production staff and quality assurance teams to foster a collaborative work environment focused on achieving common goals.
Collaborated with cross-functional teams to pinpoint root causes of defects and implement corrective actions.
Inspected incoming and outgoing materials for accuracy and quality.
Inspected quality of products, taking note of functionality, appearance and other specifications.
Completed precise measurements using special tools.
Communicated with production team members about quality issues.
Evaluated components and final products against quality standards and manufacturing specifications.
Collaborated with production staff to establish and meet quality standards
Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Examined products for imperfections and defects.
Updated quality control records and reports.
Trained other workers in inspection and testing procedures.
Weighed products prior to shipment to confirm accuracy.

Wearhouse

Scholastic Warehouse

11.2020 - Current

Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Managed time efficiently in order to complete all tasks within deadlines.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Strengthened communication skills through regular interactions with others.
Proved successful working within tight deadlines and a fast-paced environment.
Demonstrated strong organizational and time management skills while managing multiple projects.

Kitchen Staff Member

Casey General Store

01.2018 - 06.2019

Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
Made food according to standard recipes with requested changes for customer satisfaction.
Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Washed, peeled and cut fruits and vegetables by hand and machine and assembled and mixed salad ingredients, gelatin molds and fruit crisps.
Trained new hires on kitchen procedures, equipment usage, and safety protocols, fostering a supportive learning environment.
Managed time to juggle multiple tasks simultaneously with ease.
Loaded dishes, glasses and tableware into dishwashing machines.
Prepared sandwiches, salads and other specialty items according to customer specifications.
Followed food safety practices and sanitation guidelines.
Maintained composure and work quality while under stress.

Customer Service Representative

Inter State Studios

08.2013 - 04.2015

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Trained new Customer Service Representatives on company policies, procedures, and best practices.

Small Business Owner

Repeat Performance Consignment Superstore

08.2005 - 05.2009

Managed daily operations for a successful small business, ensuring efficient processes and quality services.
Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
Promoted business via social media to generate leads and maximize brand identity.
Enhanced company reputation by consistently delivering exceptional service quality to customers.
Managed purchasing, sales, marketing and customer account operations efficiently.

Tax Preparer

Dept of Revenue

01.2000 - 08.2001

Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
Analyzed financial records to verify accuracy of tax returns.
Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
Increased client satisfaction by providing accurate and timely tax preparation services.
Completed and filed returns with tax departments at local, state, and federal levels.
Maintained compliance by adhering to current tax laws and regulations.
Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
Calculated estimated tax payments for clients.
Utilized tax software to prepare returns and meet deadlines.
Analyzed financial documents to accurately reflect client information on tax returns.
Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
Prepared US, multistate, and international tax returns for business clients.