Summary
Overview
Work History
Education
References
Skills
Certification
Timeline
Generic

Nicole Williams

Decatur,GA

Summary

Team-minded individual with several years of experience performing administrative support and duties to help day-to-day activities run smoothly in a timely manner. I maintain up-to-date knowledge while working on projects with excellent communication and problem-solving abilities.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Server

Waffle House
Roswell, GA
01.2021 - 01.2024
  • Followed health safety guidelines when preparing and serving food products.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Delivered food orders promptly and courteously.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Prepared drinks according to standard recipes.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Stayed informed about daily specials, new menu items, promotions.
  • Greeted guests and provided menus.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.

Medical Only Adjuster/Claims Assistant

Georgia Administrative Services
Lawrenceville, GA
03.2015 - 04.2018
  • Complete one-point contact for medical only claims
  • Recognize subrogation claims
  • Set Reserves
  • Help to resolve medical bills/coding issues with providers and claimants
  • Complete and mail out company letters (statute of limitations)
  • Handle customer concerns through email and phone
  • Interact with nurses on claims
  • Ensured compliance with regulatory requirements relating to claims handling.
  • Demonstrated excellent communication skills when interacting with customers.
  • Maintained detailed records of all claim activities in a timely manner.
  • Documented date, parties involved and specific details about incidents.
  • Participated in training and mentoring of new claims adjusters, sharing knowledge and expertise.
  • Input claim information and payments into company database.

Coordinator

Carters Warehouse
Braselton, GA
01.2014 - 03.2015
  • Monitor employees work performance
  • Plan the daily budget for the day
  • Track inventory with computerized system
  • Ensured compliance with company policies and procedures related to project management activities.
  • Facilitated communication between different departments in order to resolve issues quickly.
  • Monitored inventory levels and ordered additional supplies as needed.
  • Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
  • Managed day-to-day operations of the department including scheduling tasks and assigning duties.

Hang Department

Dillard’s Warehouse
Concord, NC
03.2013 - 12.2014
  • Scan and hung clothes with new price tags
  • Prepare items according to verbal orders
  • Worked with cross-functional teams to achieve goals.
  • Completed day-to-day duties accurately and efficiently.
  • Operated a variety of machinery and tools safely and efficiently.
  • Worked effectively in team environments to make the workplace more productive.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Front Desk/Guest Services

Candlewood Suites
Athens, GA
06.2012 - 03.2013
  • Worked effectively in team environments to make the workplace more productive.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Completed day-to-day duties accurately and efficiently (filing,faxing, check ins, check outs, register guests)
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Inventory Auditor

R.G.I.S
Concord, NC
12.2012 - 02.2013
  • Conducted physical inventories of products and materials, ensuring accuracy and completeness of the count.
  • Participated in periodic audits to validate the accuracy of the physical inventories conducted.

Secretary Assistant/Maid

Merry Maids
Lawrenceville, GA
02.2011 - 03.2012
  • Organize daily jobs for employees (scheduled cleanings)
  • Developed and maintained filing systems for confidential documents and records.
  • Answered questions from customers regarding products and services offered by the company.
  • Scheduled appointments between clients and customers and internal staff members.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.

Customer Service

Burlington Coat Factory
Lawrenceville, GA
07.2008 - 02.2011
  • Retrieved customers layaways in a timely manner
  • Issued receipts, refunds, credits or change due to customers.
  • Resolved customer service issues promptly and courteously(returns/exchanges)
  • Provided customer service support when needed.
  • Resolved customer service issues quickly and effectively.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Performed other duties as assigned by management.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Followed company security procedures for handling large sums of money.
  • Assisted customers over the phone regarding store operations, product information and order placement.

Customer Service

Publix
Columbus, GA
08.2005 - 11.2007
  • Greeted customers and answered any questions they had about the store's products and services.
  • Issued receipts
  • Maintained cleanliness of checkout area including countertops, registers, windows
  • Conducted price checks for special orders or discounts as requested by customers.
  • Bagger/Stocked shelves with merchandise when needed
  • Balanced daily transactions on a computerized point-of-sale system.
  • Answered customer inquiries regarding store policies and procedures.
  • Followed company security procedures for handling large sums of money.
  • Performed other duties as assigned by management

Education

High School diploma -

East Hartford High School
06-2002

Some College (No Degree) - Business Management

Columbus State University
Columbus, GA

Some College (No Degree) - Business Administration And Management

Andrew College
Cuthbert, GA

References

  • Cynthia Evans, Medical Only Adjuster, 678-769-1998

Skills

  • Team member support
  • Hostess support
  • Workers' compensation claims
  • Decision-making
  • Critical thinking
  • Medical billing technology
  • Food inspection
  • Take-out service
  • Dining customer service
  • Dining area maintenance
  • Problem-solving
  • Accounts reconciliation
  • Administrative leadership
  • Multitasking and organization
  • Deadline management
  • Attention to detail
  • Cash handling
  • Payment collection
  • Calm demeanor
  • Friendly customer service
  • Customer service and communication skills
  • Customer service support
  • Phone reception
  • Appointment scheduling

Certification

  • Georgia Workers Compensation Certification
  • Resident Workers Compensation Adjuster License

Timeline

Server

Waffle House
01.2021 - 01.2024

Medical Only Adjuster/Claims Assistant

Georgia Administrative Services
03.2015 - 04.2018

Coordinator

Carters Warehouse
01.2014 - 03.2015

Hang Department

Dillard’s Warehouse
03.2013 - 12.2014

Inventory Auditor

R.G.I.S
12.2012 - 02.2013

Front Desk/Guest Services

Candlewood Suites
06.2012 - 03.2013

Secretary Assistant/Maid

Merry Maids
02.2011 - 03.2012

Customer Service

Burlington Coat Factory
07.2008 - 02.2011

Customer Service

Publix
08.2005 - 11.2007

High School diploma -

East Hartford High School

Some College (No Degree) - Business Management

Columbus State University

Some College (No Degree) - Business Administration And Management

Andrew College

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Nicole Williams