Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Nicole Williams

Nicole Williams

Midlothian

Summary

Front Office and Administrative Assistant with a strong focus on customer and patient satisfaction. Proficient in customer service, communication, and problem-solving, with a proven ability to adapt to fast-paced environments. Recognized for delivering high-quality service and maintaining organization under pressure. Consistently achieves positive feedback for responsiveness and work efficiency.

Overview

17
17
years of professional experience

Work History

Behavioral Health Front Desk Specialist / Assistant

Hope Health
Waxahachie
09.2024 - 06.2025
  • Outgoing calls to patients for check in / intake / chart
  • Miscellaneous tasks for both psychiatric prep for psychiatric visits and therapy providers
  • Process incoming BH referrals
  • Maintain BH emails and faxes
  • Check in / out patients
  • Schedule follow up visits
  • Collect copays / coinsurance payments
  • Set up payment plans with patients

Customer Service Representative / Brand Specialist

Connexus
12.2023 - 09.2024
  • Company Overview: Remote Work from Home / Campaign: EVgo
  • Professionally respond to customer inquiries
  • Identify and escalate priority issues
  • Record proficient details of customer interactions
  • Report to high-level management
  • Develop rapport with customers / offer solutions
  • Floor support / SME
  • Remote Work from Home / Campaign: EVgo

Patient Care Coordinator

WellMed at Town Center
Mansfield
07.2023 - 11.2023
  • Schedule and confirm patient appointments
  • Medical records
  • Obtain and verify medical insurance
  • Check in / out patients
  • Manage financial transactions with patients

Front Office Assistant Lead / HMO Referral Specialist

Pulmonics Plus
Waxahachie
05.2021 - 07.2023
  • Request / Validate / Obtain / Manage PCP HMO Referrals
  • Obtain and verify medical insurance
  • Manage financial transactions with patients
  • Train new Front Office staff
  • Schedule and confirm patient appointments
  • Data Entry into EMR / PM System
  • Manage clinic's general email
  • Assist with managing data entry logs
  • Assist with check in / check out
  • Distribute incoming faxes accordingly
  • Answer telephones; route calls

Medical Study Recruiter

Echo Project Management Group
03.2021 - 05.2021
  • Company Overview: Contract Labor
  • Screen and recruit potential study participants
  • Schedule qualified participants
  • Contract Labor

Patient Account Representative / Billing Clerk

Hope Clinic
Waxahachie
11.2018 - 02.2021
  • Patient account resolutions and collections
  • Work Unapplied Payments report
  • Enter medical billing charges
  • Generate patient statements
  • Audit patients' household income for the uninsured

Front Desk Clerk

Hope Clinic
Waxahachie
07.2017 - 11.2018
  • Greet, assist, and check in patients at window
  • Schedule patient appointments
  • Manage financial transactions with patients
  • Maintain records in EMR / EHR systems

Marketing Manager

CSE Mobility & Scrubs
Red Oak
01.2016 - 03.2016
  • Obtain customer relations by traveling to healthcare facilities to advertise the store and products

Office Assistant / Receptionist

Dallas Underground, LLC
Duncanville
08.2015 - 11.2015
  • Answer phones / send and distribute faxes
  • Data Entry
  • Accounts Payable
  • Type / Edit / Scan documents
  • Organize project binders
  • File and organize

Secretary / Bookkeeper / Cashier

Ennis Auto Recyclers, Inc.
Ennis
09.2014 - 07.2015
  • Manage financial transactions with customers
  • Audit charges on vendor statements
  • Count and reconcile cash drawer
  • File and organize
  • Prepare bank deposit for Account Manager
  • Data Entry
  • Accounts Payable / Receivable
  • Answer phones / send and distribute faxes

Bookkeeper / Secretary

Ware's Giant Tire Service
Alvarado
03.2013 - 02.2014
  • Assist / greet customers
  • Maintain tire inventory
  • Accounts Payable / Receivable
  • Answer phones / route dispatch calls
  • Prepare End of Day bank deposits

Receptionist / Customer Service

Roof Time Contractors
Midlothian
04.2012 - 12.2012
  • Process new contracts
  • Answer phones / send and distribute faxes
  • Schedule customer leads
  • Type / Edit / Scan documents

Office Assistant / Accounts

CPS Civil, LLC
Duncanville
08.2010 - 04.2012
  • Assist with Employee Payroll
  • Accounts Payable
  • Human Resource tasks as needed
  • Attend Bid / Pre-bid meetings
  • Type Waivers of Lien once payments process
  • Data Entry in QuickBooks
  • Review construction plans and specifications
  • Send and distribute faxes

Receptionist

Tegrus Construction Company
Cedar Hill
08.2008 - 06.2010
  • Answer phones / send and distribute faxes
  • Whiteprint copies of construction plans
  • Receive and assist customers at front window
  • File and organize
  • Create / update Company Marketing Brochures

Education

High School Diploma -

Midlothian High School
Midlothian, TX
05.2003

Skills

  • Customer service and support
  • Microsoft Outlook and Office administration
  • Clerical skills
  • Documentation review
  • Cash handling and register operations
  • Insurance verification and billing
  • Medical terminology and coding
  • Accounts receivable and payable
  • EMR systems management
  • HIPAA compliance
  • Leadership and project management
  • Research and data analysis
  • QuickBooks proficiency
  • Human resources management
  • Website maintenance

References

References available upon request.

Timeline

Behavioral Health Front Desk Specialist / Assistant

Hope Health
09.2024 - 06.2025

Customer Service Representative / Brand Specialist

Connexus
12.2023 - 09.2024

Patient Care Coordinator

WellMed at Town Center
07.2023 - 11.2023

Front Office Assistant Lead / HMO Referral Specialist

Pulmonics Plus
05.2021 - 07.2023

Medical Study Recruiter

Echo Project Management Group
03.2021 - 05.2021

Patient Account Representative / Billing Clerk

Hope Clinic
11.2018 - 02.2021

Front Desk Clerk

Hope Clinic
07.2017 - 11.2018

Marketing Manager

CSE Mobility & Scrubs
01.2016 - 03.2016

Office Assistant / Receptionist

Dallas Underground, LLC
08.2015 - 11.2015

Secretary / Bookkeeper / Cashier

Ennis Auto Recyclers, Inc.
09.2014 - 07.2015

Bookkeeper / Secretary

Ware's Giant Tire Service
03.2013 - 02.2014

Receptionist / Customer Service

Roof Time Contractors
04.2012 - 12.2012

Office Assistant / Accounts

CPS Civil, LLC
08.2010 - 04.2012

Receptionist

Tegrus Construction Company
08.2008 - 06.2010

High School Diploma -

Midlothian High School

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