Nicole Williams
San Bernardino,CA
Summary
Accomplished Senior Customer Success Manager excelling in communication, problem-solving, and adaptability, leveraging these soft skills to foster strong team leadership and client relationships to ensure positive outcomes.
Overview
10
10
years of professional experience
Work History
Senior Customer Success Manager
Fantastic Displays Inc.
Chino, CA
03.2019 - Current
- Developed customer success strategies to strengthen client relationships, and improve retention.
- Analyzed client feedback to identify opportunities for service improvements.
- Mentored junior team members on customer success methodologies and tools.
- Developed comprehensive training materials for internal staff on customer success processes and procedures.
- Managed inventory levels and ensured timely replenishment of stock.
- Conducted regular audits to maintain accurate inventory records.
- Led monthly financial close processes ensuring accurate reporting and compliance.
- Oversaw accounts payable and receivable functions to maintain healthy cash flow.
- Analyzed financial data to identify trends and advise management on strategic decisions.
- Developed and implemented HR policies aligned with company goals.
- Facilitated employee onboarding and training programs to enhance workforce readiness.
- Conducted performance evaluations to assess employee development and growth.
Store Manager
Anabi Oil
Upland, CA
11.2015 - 03.2019
- Managed daily operations to ensure efficient store performance.
- Supervised team members and provided training on customer service standards.
- Implemented inventory control procedures to maintain stock levels and reduce losses.
- Coordinated promotional activities to enhance customer engagement and sales.
- Ensured compliance with safety regulations and company policies within the store.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
Education
Bachelor of Science - Business Administration
University of California, Riverside
Riverside, CA05-2014
Skills
- Customer success strategy
- Training material development
- Performance evaluation
- Accounts management
- Inventory management
- Customer relationship management
- Financial reporting
- Team leadership
- Employee onboarding
- QuickBooks
- Microsoft 365
- Google Workspace
Timeline
Senior Customer Success Manager
Fantastic Displays Inc.
03.2019 - Current
Store Manager
Anabi Oil
11.2015 - 03.2019
Bachelor of Science - Business Administration
University of California, Riverside