Nicole Williams-Ugula
Atlanta,GA
Summary
Experienced medical minded individual with 10+ years of experience in healthcare. Excellent reputation for resolving problems and improving customer satisfaction. Organized,dependable , and competent at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ready for new position with growing organization dedicated to quality patient/customer service. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager for new growth. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Medical Facility Coordinator
Telespecialists
04.2023 - Current
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Streamlined vendor management processes, facilitating improved relationships and timely service deliveries.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Resolved conflicts swiftly among team members through effective mediation techniques, fostering an amicable working environment conducive to collaboration.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Gathered and organized materials to support operations.
- Used job-related software to draft and finalize written correspondence and documentation.
- Responsible for coordinating day-to-day non-emergent, hospital-based patient consults with inbound and outbound call center activities in a 24/7/365 healthcare services call center.
- Administer daily hospital rounding plans and monitor delivery of care by coordinating numerous hospitals start/end times and matching remote physician availability with hospital-based clinical team availability.
- Effectively communicate (direct calls/texts) with hospital customers and remote consulting physicians to ensure timely and efficient patient care.
- Maintain 100% uptime for non-emergency telemedicine consultation response in multiple clinical service areas, i.e., neurology and psychiatry.
- Provide backup inbound call center support for emergency telemedicine services.
- Display excellent phone/customer service skills along with an ability to multitask with high attention to detail.
Ophthalmic/Clinical Technician
Georgia Retina
01.2019 - 01.2023
- Work directly with physician to implement patient care by carrying out eye-related clinical examinations and tasks such as but not limited to obtaining patient history and chart procedures for medical records/EMR; performing Optical Coherence Tomography, visual fields, vision tests, fluorescein angiography, and fundus photography;
- Assist with schedule surgeries for patients, call in patients; prescriptions and prescription refills with physician’s approval; scribes and assists doctors professionally and promptly with office procedures and patient care
- Experience with fast-paced medical office setting handling heavy volume of patient care and administrative work
Medical Assistant
Vein Clinics Of America
01.2015 - 01.2019
- Cross-trained to perform administrative and clinical duties
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment
- Completed clinical procedures and gathered patient data for interpretation by physician
Front Office/ Patient Coordinator
Village Podiatry Centers
01.2013 - 01.2015
- Managed hospital/clinic admissions and patient flows while organizing patient care
- Provided complete patient assessments and communicated with patients to understand medical histories
- Established rapport and relationships with patients and external partners to cross-train and support medical staff
- Informed patients and caregivers on clearance procedures to maintain patient health and facilitate recovery goals
Education
Bachelor Degree of Science - Biological Sciences
Georgia State University
Atlanta, GA2019
Associate Degree of Science - Biology
Georgia Gwinnett College
Lawrenceville, GA2015
Skills
- Good attention to details, organization and problem-solving abilities
- Ability to multi-task efficiently and effectively
- Excellent in data entry and communication
- Experience with manually review and transfer patient data such as medications and immunizations between IT systems
- Works well independently with little supervision
- Expertise on several clinical EMR/EHR systems
- Upbeat and Positive Personality
- Customer Retention Strategies
- Building Customer Trust and Loyalty
- Collaborative Team Player and Strong Interpersonal Skills
- Exceptional communicator and self-starter with ability to succeed in fast-paced environment
- Strong Experience with Microsoft Office
- Digital literacy in navigating web-based software applications, emails, instant messaging, and internet searches
- Strong mentoring and training skills
- Proficient in Implementing Standard Operating Procedures and Good Clinical Practices
- Recordkeeping
- Document Management
- Schedule Coordination
- Schedule Management
- Customer Service
- Patient Scheduling
- MS Office
- Medical Terminology
- Problem Solving
- Time Management
- Scheduling
Additional Information
- AWARDS , Vein Clinics Of America Atlanta, GA Preceptor for Medical Assistants for Southeast Region 2017-2018
- Supply Chain Coordinator For Gases At Georgia Retina 2020-2023
Timeline
Medical Facility Coordinator
Telespecialists
04.2023 - Current
Ophthalmic/Clinical Technician
Georgia Retina
01.2019 - 01.2023
Medical Assistant
Vein Clinics Of America
01.2015 - 01.2019
Front Office/ Patient Coordinator
Village Podiatry Centers
01.2013 - 01.2015
Bachelor Degree of Science - Biological Sciences
Georgia State University
Associate Degree of Science - Biology
Georgia Gwinnett College
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