Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Willis

Commerce,TX

Summary

Experienced Practice Administrator successful at handling administration, clinical and patient relations for a solo-physician practice. Promotes business development and community profile by developing positive rapport with patients and handling marketing activities. Successful forging partnerships with hospitals and specialty practices to extend patient care reach. Forward-thinking professional bringing more than twenty years of experience working for fast-paced physician practice. Exceptional success driving financial improvements and revenue increases, organized, detail oriented with high degree of professionalism and ethical conduct. Enthusiastic professional fostering positive relationships between providers, staff members and patients.

Overview

20
20
years of professional experience

Work History

Medical Practice Administrator

Dr David Liao Orthopaedic Center, LLC
Greenville, TX
01.2003 - Current
  • Development of annual budget, review and continually monitor to look for opportunities for cost savings and increased profits.
  • Prepare, review and analyze monthly financial studies, and reporting such as income statements, balance sheets, cash flow and profit and loss statements.
  • Accounts receivables/payables: review of invoice statements for accuracy; payment of invoices for practice, limited liability company, partnership and personal accounts.
  • Deposit, maintenance and reconciliations of banking: Practice, Partnership, Personal accounts.
  • Preparation, filing, and payments of all taxes; Personal (1040), LLC, Partnership (1065, Franchise), Employment (941, 940, TWC, W2, 1099).
  • All aspects of payroll for up to 3 site locations, salaried and hourly employees as well as contract labor.
  • Liaison between accountants, investment brokers, attorneys as well as service contractors.
  • Benefits administration including healthcare, 401k, Pension, and other employee benefits.
  • Developed, implemented and review internal systems for handling cash, checks and receipts. Audit these systems and reports regularly.
  • Design, implement and direct strategic marketing and advertising plan to local and regional referral sources over a four-county area.
  • Recruit, hire and train all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Developed and distributed employee work schedules based on operational needs and employee requests.
  • Designed and introduced leadership development, coaching, and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Developed, implemented, and continually review best practices, protocols, policies and procedures to ensure compliance with statutory, regulatory, and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Coordinated with other healthcare providers concerning treatment plans for patients.
  • Communicated with providers, clinical and administrative staff, and patients to identify and resolve healthcare needs and any conflict resolution.
  • Represented office during board and community meetings, delivering supporting information and announcing new facility programs and initiatives.
  • Remained educated on emerging healthcare technologies, trends and wrote proposals for possible purchases of new software and equipment to stay at forefront of innovation.
  • Maintained up-to-date information in electronic medical records software.
  • Monitored and inspected staff processes to eliminate hazards posed for both patients and staff while ensuring continuous compliance with regulations.
  • Implemented best practice standards for billing and coding resulting in substantial reduction of accounts receivable delays.
  • Direct day-to-day administrative and operational and clinical functions for up to three locations, providing guidance and leadership to over 20 employees across more than six departments.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Successfully negotiated managed care contract renewals to create increased revenue.
  • Credentialing of all managed care contracts as well as facilities.
  • Maintenance of all professional licenses, dues, liability insurance and continuing education.
  • Conducted literature and coding reviews to adhere to state and federal standards.
  • Fostered excellence by example by "setting pace" and being hands on mentor to both administrative and clinical staff.
  • Collaborated with regional and national organizations to leverage industry connections.
  • Assure proper maintenance of up to three locations, develop, implement and review facility budget, service contracts, negotiate lease renewals, compare and negotiate liability coverage and renewals, maintenance of equipment.
  • Developed, implement and continually review inventory catalogue of all supplies medical, bracing and clerical with price markers/studies to assess and ensure competitive pricing.

Commercial Property Manager

3-J Partners, Ltd.
Greenville, TX
01.2006 - 01.2020
  • Communicated with clients and tenants while offering strategic solutions to remedy problems.
  • Reviewed aged receivables, followed up on premium payment collection and assisted accounting department with account reconciliations.
  • Provided direct customer service and support for three commercial properties and six commercial clients.
  • Completed applications, negotiated with underwriters and prepared proposals for new and renewal business proposals and offerings.
  • Translated complex information for clients' understanding.
  • Directed property management program by determining requirements, planning for material equipment replacement and implementing quality control oversight.
  • Processed project change requests and performed coverage research to handle repair issues.
  • Issued appropriate insurance documentation and identification.
  • Attended appropriate continuing education courses to remain up to date on commercial property management and ownership.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Kept properties in compliance with local, state and federal regulations.
  • Administered property-related budgets, reviewed invoices and tracked costs.
  • Communicated effectively with owners, residents and on-site associates.
  • Collected and maintained careful records of rental payments and payment dates.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
  • Coordinated appointments to show marketed properties.

Education

Certified Medical Practice Manager -

American Academy of Professional Coders
Online
12.2014

NCT - Non Certified Technician - Radiographer -

Performance Masters
Mesquite, TX
09.2003

High School Diploma -

American Home School
Commerce, TX
12.1997

Skills

  • Budget Development and Planning
  • Operating Plans Development
  • Operational Records Maintenance
  • Policy and Program Development
  • Process Implementation
  • Financial Operations Oversight
  • Financial Reporting Coordination
  • Risk Analysis, Mitigation and Management
  • Clinical Quality Program Standards
  • Human Resources Management
  • Employee Recruitment and Hiring
  • Employee Performance Evaluations
  • Employee Training Program
  • Employee Work Scheduling
  • Administrative Staff Management
  • Clinical Staff Management
  • Provider and Staff Liaising
  • Provider and Patient Liaising
  • Inventory Supply Coordination
  • Strong Leadership Skills
  • Data Analysis
  • Critical Thinking
  • Decision Making
  • Excellent Written and Verbal Communication
  • Excellent Negotiation and Presentation skills
  • Ability to remain calm under pressure
  • Conflict Resolution
  • Time Management
  • Information Systems Development
  • Health Information Systems
  • Patient Care Assessment
  • Codes Compliance
  • Facility Oversight
  • Medicare Compliance
  • Problem Resolution
  • Instructional Material Development
  • Emergency Readiness
  • HIPAA Guidelines and Compliance
  • Proficient in Microsoft Office, Adobe, G-Suite
  • Meditech, Healthfusion, Quickbooks
  • ICD-10, CPT Coding Specializing in Orthopaedics

Timeline

Commercial Property Manager

3-J Partners, Ltd.
01.2006 - 01.2020

Medical Practice Administrator

Dr David Liao Orthopaedic Center, LLC
01.2003 - Current

Certified Medical Practice Manager -

American Academy of Professional Coders

NCT - Non Certified Technician - Radiographer -

Performance Masters

High School Diploma -

American Home School

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