Nicole Willis
Burlington,IA
Summary
Dedicated professional with 10 years of experience in relationship building and case management, transitioning into Employee Benefits as an Account Manager. Skilled at building trust, managing multi-party communications, and resolving complex inquiries. A supportive, solution-focused team member who combines efficient time management with case-handling skills to deliver high quality service and client satisfaction.
Overview
10
10
years of professional experience
Work History
Yoga Instructor
Wave of Life Studio
Denver, IA
2023.05 - Current
- Design and lead vinyasa, power yoga, and barre classes tailored to various skill levels, enhancing participant engagement and skill development.
- Guide students in achieving proper alignment in poses, fostering individual growth and confidence in practice.
- Maintain a safe, welcoming studio environment, promoting inclusivity and comfort for all participants.
Disability & Access Coordinator
Wartburg College
Waverly, IA
2016.02 - Current
- Coordinate academic and housing accommodations for students with disabilities and diverse needs based on assessment of medical and/or psychological documentation and the interactive process with students seeking accommodations.
- Provide support to students, faculty, staff, and campus community in the implementation of accommodations.
- Maintain accurate records, analyze data, and prepare reports related to these services while ensuring record confidentiality in compliance with ADA guidelines.
- Manage ongoing caseload of students on academic probation. Create academic success plans tailored to individual student needs for improved outcomes.
- Maintain up to date documentation of work with students using Gateway, a Pharos360 student success platform. Developed accommodation processes and associated forms on the Gateway system.
- Represent the Academic Resource Center and its services during student visit days on campus.
- Meet with prospective students and families to assess student needs and potential accommodations.
- Respond to inquiries from students and parents by phone or email regarding the accommodation process, required documentation and how we can best support their needs on campus.
Education
Master of Arts - Rehabilitation Counseling
University of Iowa
Bachelor of Science - Psychology
University of Iowa
Skills
- Case management
- Problem solving
- Microsoft Office proficiency
- Time management
- Collaboration
- Self-directed approach
- Written and verbal communication
- Interpersonal relations
Timeline
Yoga Instructor
Wave of Life Studio
2023.05 - Current
Disability & Access Coordinator
Wartburg College
2016.02 - Current
Master of Arts - Rehabilitation Counseling
University of Iowa
Bachelor of Science - Psychology
University of Iowa